What are the responsibilities and job description for the Front Office Host / Receptionist - Braemar position at The Fife Arms?
Front Office Host / Receptionist - Braemar
Recently awarded Aberdeen City & Shire Hospitality Employer of the Year, as well as 2 Michelin Keys, and rated number 1 by Conde Naste Readers' Choice, The Fife Arms Hotel, located in the village of Braemar in the heart of the Cairngorms National Park, is recruiting a Front Office Host (Receptionist) due to internal promotion.
As a Front Office Host (Receptionist), you will be responsible for consistently providing a first class level of service to our guests, ensuring that the processes of welcoming our guests, checking them into their rooms, as well as managing their departure is in line with the standards set for luxury first-class hotels, as well as our core values.
As Front Office Host, you will be responsible for :
- Creating an exceptional experience by consistently providing an exceptional guest experience ensuring that every guest feels special and wants to return.
- Communicate effectively and professionally with guests and all team members, sharing knowledge and ensuring effective handover of information.
- Be confident and allow your personality to enhance the atmosphere by creating a warm, homely, and welcoming environment to our guests.
- Positively approach sales opportunities in order to maximise revenue by making informed recommendations based on in-depth knowledge of the rooms and services of the hotel and using upselling techniques at every appropriate opportunity.
- Take ownership of your personal development enhancing your ability to build knowledge and make informed recommendations.
You'll be surrounded by a team with a creative flair and a passion for brilliant service with a desire to learn and grow.
Our successful Front Office Host will have :
What's in it for you?
About Artfarm and The Fife Arms Hotel
Artfarm is a one-of-a-kind independent hospitality company founded by Iwan and Manuela Wirth. Renowned for developing and reinventing distinctive sites including the award-winning Fife Arms Hotel in Braemar, Fish Shop Restaurant & Fishmongers in Ballater, The Audley Public House & Mount Street Restaurant in Mayfair, London, Manuela restaurants in Los Angeles and New York, Roth Bar, Da Costa Italian Restaurant and Durslade Farm Shop in Somerset, and Cantina Restaurant in Menorca.
Artfarm uniquely brings together art, community, education, people, and place.
Located in the heart of Braemar, the hotel houses 46 beautifully appointed bedrooms - each one a homage to place, person, or event with links to the area along with the stunning Albamhor Spa and some of the most unique event spaces. Dining experiences extend to the Clunie Dining Room showcasing the art of open wood-fire cooking, The Flying Stag Pub serving up local beers and firm Scottish favourites, Bertie's our glamorous and elegant Whisky Bar, Elsa's our Art Deco Cocktail Bar, and our more relaxed Drawing Room - all of which celebrate the best in local ingredients and are expertly prepared by our dedicated culinary team.
Want to join the family? Apply today!
