What are the responsibilities and job description for the Front Desk Assistant (Contractual) (Administrative Assistant II) position at The Fifteenth Judicial Circuit Court?
SUMMARY
The primary function of the Front Desk Assistant (Contractual) is to perform administrative duties and provide clerical support to the Human Resources Team. These tasks include (but are not limited to) handling telephone calls, facilitating customer service activities, distributing mail, typing, and providing administrative assistance to other departments during special projects. The Administrative Assistant II works under the general supervision of a leadership position within the Human Resources Team.
ESSENTIAL DUTIES
- Answer and transfer calls on a multi-line phone system and greet visitors
- Provide information and direct callers/visitors to proper personnel, as well as screen telephone calls and direct visitors to the secure areas of Court Administration
- Maintain a safe and clean reception area
- Send correspondences to relevant stakeholders
- Assist with services provided to the general public
- Type documents, maintain calendars and process mail
- Resolve issues and process sensitive/confidential documents
- Provide clerical assistance to the Americans with Disabilities Act (ADA) Coordinator
- Deliver to and retrieve documents from relevant departments and courthouse partners
- Establish a working relationship with judges, court personnel, attorneys, law enforcement, social services, witnesses and the general public
The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.
MINIMUM QUALIFICATIONS / KNOWLEDGE, SKILLS & ABILITIES
Bachelor’s degree, plus a minimum of two years of work experience in office skills or related field.
Relevant experience and/or education may substitute for the recommended minimum qualifications on a year-for-year basis.
KNOWLEDGE SKILLS AND ABILITIES:
- Exceptional written and verbal communication skills
Ability to organize documents electronically
Telephone skills
- Detailed oriented
- Accurate use of the English language and grammar
- Must have demonstrated ability to work independently, to interact with a diverse set of people in an open, friendly, customer-oriented manner
ADDITIONAL INFORMATION
During the Application Process please upload the following ATTACHMENTS if applicable:
- Proof of education
- Proof of certifications/licenses
Applications will be accepted from March 28, 2025 through April 11, 2025. Incomplete applications will not be considered, and submission of an application does not guarantee an interview. All applicants are subject to a criminal background check. We are an Equal Opportunity Employer. We do not discriminate on any of the protected classes.
If you are a person with a disability who needs any accommodation in order to participate in the interviewing process once selected, you are entitled, at no cost to you, to the provision of certain assistance. Please contact the Americans with Disabilities Act Coordinator, Palm Beach County Courthouse, 205 North Dixie Highway West Palm Beach, Florida 33401; telephone number (561) 355-4380 at least 7 days before your scheduled either in-person or telephonic interview; if you are hearing or voice impaired, call “711.”
