What are the responsibilities and job description for the Computer Operations Support position at The First National Bank of Bemidji?
POSITION SUMMARY
This position serves primarily internal customers; however, responsibilities also include serving external customers whenever the opportunity presents itself.
This position does not involve direct day to day supervision of employees.
Confidentiality of customer information cannot be overstated. It is expected that all customer information be kept in the strictest confidence. We must do whatever it takes to ensure that our relationships with the public are not jeopardized.
The purpose of this position is to be responsible for the efficient and accurate handling of various financial transactions and documents within our organization. This role is also responsible for ensuring financial transactions are processed in a timely and error-free manner to ensure a positive customer impact.
SKILLS & ABILITIES
- Ability to proficiently utilize technology
- Ability to exercise good judgment
- Strong attention to detail and accuracy
- Strong communication skills and the ability to work both independently and as part of a team, maintaining patience and professionalism
- Strong organizational and time management skills
- Perform under pressure in a fast-paced environment
- Ability to cope with interruptions and deadlines
- Ability to recognize problems with a system and resolve them with minimal supervision
- Ability to recognize irregular or suspicious transactions
- Broad knowledge of the banking industry’s operations, policies, and procedures
DUTIES & RESPONSIBILITIES
- Run Daily Checklist, including but not limited to, printing APS checks and notices, balancing wires, and downloading files from WinSCP
- Collect documents and run Web Capture software to balance transactions
- Inform customers of errors via telephone, mail or email
- Assist staff with discrepancies in transactions
- Assist customers with transaction questions via telephone or in-person
- Complete Security Control Module (“SCM”) changes
- Complete wire transfers via Fedline
- Verify Bill Pay and Certificate of Deposit (“COD”) checks
- Verify Automated Clearing-House (“ACH”) Prenotifications and Advices
- Balance Check Reconciliation System (“CRS”) accounts
- Monitor various account reports
- Complete daily checkback reports as assigned
- Other responsibilities are to assist with various duties within the Computer Operations Department
- Ensure backups for the position are properly and thoroughly trained
- Attend required staff meetings
- Follow security procedures
- Support a diverse and inclusive culture
- Abide by all policies, procedures, and expectations set forth in the Employee Manual or requested by management
