What are the responsibilities and job description for the Bi-Lingual Universal Banker II position at The First National Bank of Dennison?
Bi-Lingual Universal Banker II
Job Duties: The Bi-Lingual Universal Banker II is responsible for the front-line Relationship Banker’s and Relationship Associates. Depending on the branch, may oversee the customer service center and other hourly employees. UB II conducts front line cash drawer transactions and cash vault transactions in an accurate and timely manner. Responsible for maintaining existing relationships and generating new relationships and servicing of all specific branch deposit and loan products and services. This individual will work with the operations, Business Development Officer and Trainer to achieve the Bank’s goals in the areas of deposit growth, business and consumer relationship growth including helping their staff achieve the same success by meeting personal goals for the Bank and themselves. The UB II is responsible for providing operational support and notifying the Data Center if issues arise. Provides exceptional customer service while maintaining essential controls and safeguards mandatory for compliance, audit and examiners. Provides a complete range of customer services at the Bank, including opening new accounts, offering loan products, explaining available financial institution products and services, and gathering customer information to process new and existing accounts.
- Assist customers with internet banking, mobile banking, bill pay and e-statements, change of passwords etc.
- Processing wire transfers
- Answer the phone
- Works well with the Client support center
- Runs a cash drawer and balances with little if any outages
- works well with the Branch Banking Manager
- Ensure all bank employees reporting to the UB II follows bank policies and procedures
- Comply with all internal security procedures
- Maintain complete confidentiality always both with customer and employee information
- Provide support and carry out necessary duties for the frontline employees
- Vault responsibilities, including ATM and night depository
- Scan work as needed
- Work at any of the five branches when needed
- Research and resolve issues as well as respond to all customer inquiries
- Maintaining and expanding existing bank relationships
- Listen for possible referrals for other products and services and refer business when available
- Assist with training of new or less experienced staff members
- Represents the financial institution in community affairs and civic organizations
- Volunteers at Bank events for at least 4 hours a year
- Complete all work with top level accuracy and on set time frames
- Comply Banking regulations
- Opens new accounts
- Offers/refers loan products
- Generates new consumer and business relationships specifically the Hispanic community
- Handles audit tasks professional and timely
- Is fluent in Spanish
- Other duties as assigned
Characteristics/ Requirements:
- Fluent in speaking Spanish
- Positive attitude with leadership qualities with well-developed conversation skills
- Professional appearance required
- Provide quality customer service
- Demonstrated history of taking on additional tasks
- At least two years prior banking or relevant experience
- Able to remain calm, friendly and professional through any and all situations
- Prompt, organized and efficient
- Proficient computer skills, excellent written and verbal communication skills
