AC - Universal Banker II

Universal Banker II

Job Summary:

The Universal Banker is a position that performs both Teller and Platform duties. The responsibilities may vary day to day based on the work that needs to be done in the branch that day. Responsibilities include responding to customers’ needs by processing a variety of financial transactions including but not limited to opening accounts, cross selling, and servicing accounts, check cashing, withdrawals, deposits, and loan payments and/or greeting customers, and performing customer needs assessment (profiling). The Universal Banker may also research and resolve account issues or customer inquiries, promotes organizational products and services by referring current or prospective customers to other departments within the organization.

This position is responsible for meeting sales expectations, generating sales and referrals as well as managing and balancing cash drawers. Responsibilities also include assisting the branch Manager with teller line and end of day functions and preparing daily paperwork according to branch procedures.

Responsibilities:

Sales:

• Needs to be an expert in financial products with a strong ability and desire to engage clients, discover needs, and recommend product and service solutions.
• Promotes bank products, refer or resolve customer inquiries concerning accounts or other banking services
• Actively refers clients to the appropriate partners within the bank.

Service:

• Resolves a variety of simple to complex in branch customer maintenance requests and inquires (i.e. address change, stop payments, research requests, etc.).
• Deliver superior customer service.
• Assist Branch Management with Branch operations as needed.

General:

• May be responsible for the day-to-day operations of the branch. Ensures that the branch runs efficiently and remains in compliance with applicable regulatory requirements and that the entire staff adheres to the policy and procedures that the bank has set forth.
• Works closely with the entire staff on a daily basis to ensure that management’s directives are fulfilled.
• Views and maintains the Daily, Weekly and Monthly reports.
• Supervises the Head Teller, ensuring superior customer service, adhering to bank policy, and promoting the Bank’s service-oriented philosophies.
• Makes decisions on a continuing basis regarding procedural questions. Interprets bank policy as it pertains to specific transactions.
• Consults with manager on issues beyond their level of experience.
• Understands the bank’s products and services and employs this knowledge to provide appropriate solutions to customer’s financial needs.
• Makes overdraft decisions within their authority.
• Maintains a neat, orderly, and professional appearance of both the branch staff and the branch facility.
• Oversee the entire branch in the absence of the Branch Manager and ABM
• Understands regulatory requirements, including but not limited to BSA, Reg CC, DD, E, and provides training to teller staff on an ongoing basis as needed.
• Able to fill in on the teller station when needed.
• Adheres to all Bank policies and procedures. Follows instructions for any other duties assigned.

Qualifications:

College degree or equivalent combination of experience and education

Minimum 3 years retail banking experience including Teller experience.

In-depth knowledge of bank products and services

Working knowledge of banking regulations, compliance, and audit requirements

Strong customer service skills

Self-motivated and ability to manage multiple tasks

Excellent communication, organization and leadership skills

Ability to stand for prolonged periods of time

Ability to lift up to 25 lbs

Ability to reach, bend, stoop and walk to access safe deposit boxes, ATM, vault, etc.

Proficient in MicroSoft Office

First National Bank LI is an Affirmative Action, Equal Opportunity Employer M/F/Disabled/Veteran.