What are the responsibilities and job description for the Call Center Specialist position at The First State Bank?
Who We Are
For over 65 years, The First State Bank has remained committed to serving communities and customers alike by providing the products our customers want while staying true to our motto – “Friendliest Bank Anywhere”. With this as our foundation, FSB has grown to include twelve full-service branches along with two loan production offices primarily situated in southeast Texas. Our vision for growth is cemented in staying true to our roots while continuing to add highly motivated, qualified individuals to our already talented team.
Job Summary
We are seeking a highly motivated and customer-oriented Call Center Representative to join our team at The First State Bank. The successful candidate will be responsible for monitoring incoming phone calls from other bank employees as well as current and prospective customers. Additionally, this individual will exemplify a high standard of customer service when responding to inquiries and the promotion of FSB products and services.
Duties and Responsibilities
- Answer incoming calls from customers and bank employees in a professional and courteous manner
- Provide information about the bank's products and services to customers
- Resolve customer complaints and issues in a timely and efficient manner
- Maintain accurate records of customer interactions and transactions
- Stay up-to-date with banking concepts, practices, and regulations
- Collaborate with other bank employees to ensure customer needs are met
- Must be able to train in multiple departments on a rotational basis to gain an understanding of FSB's operational procedures in bookkeeping, new accounts, and teller departments amongst others
- Perform other duties as assigned
- This is a pilot position with accelerated opportunities for career growth and influence on a new position and department. We expect that this role will eventually develop into a managerial or supervisory position with direct reports.
Skills/Abilities
- Excellent verbal and written communication skills
- Proficient with Microsoft Office Suite or related software program
- Excellent problem-solving and analytical skills
- Time management and prioritization
Education/Experience
- High School diploma or GED required; Associate’s or Bachelor’s from an accredited college or university is preferred
- 4 years of collective experience as a Teller and New Accounts Representative required
- Prior experience in a managerial and/or call-center setting highly preferred
EOE/Veterans/Disability
