What are the responsibilities and job description for the Universal Banker position at The First State Bank?
Who We Are
For over 65 years, The First State Bank has remained committed to serving communities and customers alike by providing the products our customers want while staying true to our motto – “Friendliest Bank Anywhere”. With this as our foundation, FSB has grown to include twelve full-service branches along with two loan production offices primarily situated in southeast Texas. Our vision for growth is cemented in staying true to our roots while continuing to add highly motivated, qualified individuals to our already talented team.
Job Summary
Universal Bankers establish, expand, and maintain customer relationships by providing extensive, personalized service focused on the specific needs of each individual and business banking customer. This position combines the traditional Teller and Personal Banker responsibilities into one position in an effort to offer customers more banking options while still providing traditional teller
services.
Duties and Responsibilities
- Upholds the Bank’s standard of exceptional customer service while promptly, and efficiently, processing customer transactions
- Promotes positive public relations by providing professional, pleasant greetings, maintaining eye contact, smiling, and addressing customers by name
- Contributes to the attainment of branch sales goals and related objectives by promoting the Bank’s products and services as well as generating leads and referrals
- Protects the Bank’s financial interests by controlling and balancing the assigned cash drawer and following policies and procedures to minimize losses
- Answers telephone inquiries and directs questions to the appropriate office personnel
- Researches customer questions and resolves account issues, when applicable, to help maintain customer relationships
- Performs routine office and clerical duties (i.e. filing signature cards, preparing bank bag pickup, processing night deposits, ATM custodian, etc.)
- Acts as a point-of-contact for customers seeking to open a new account
- Reviews documents for accuracy and/or legal compliance and verifies the identity of account holders
- Complies with all Bank policies and procedures including, but not limited to: BSA/AML, CIP, Automated Clearing House (ACH), and Regulations CC and DD (Funds Availability & Truth in Savings)
- Perform other duties as assigned
Skills/Abilities
- Excellent verbal and written communication skills
- Proficient with Microsoft Office Suite or related software program
- Excellent problem-solving and analytical skills
- Time management and prioritization
Education/Experience
- High School diploma or GED required; Associate’s or Bachelor’s from an accredited college or university is preferred
- Cash handling experience required in lieu of college education
- Prior banking experience is highly preferred
EOE/Veterans/Disability
