What are the responsibilities and job description for the Club/Concessions Food Prep position at The Florida Panthers?
Job Title: Club / Concession Food Prep
Department: F&B
Reports To: Club Concessions / Concessions Manager
FLSA: Non-Exempt
Employment Type: Part-Time
Location: Amerant Bank Arena
Job Summary:
Preps are responsible for providing an excellent guest experience with their focus on getting the food and beverage orders to the front line. The cashier takes the order the cooks prepare the food and the prep is the go between. It is a very quick paced job with interaction with all staff and even with the customers. This is a part-time, event-based position located within the Food and Beverage Department of the Amerant Bank Arena. Hours for this position fluctuate depending upon the event schedule.
Job Functions:
Specific duties include but are not limited to:
- Interact with the cooks and cashiers
- Greet guests in a warm and welcoming manner
- Work with team members during the event to ensure excellent customer service standards are met
- Expedite guest food orders promptly at concession stands and/or portables
- Assist with pre-event setup including stocking product and setting up cashier/prep stations.
- Thoroughly complete all station breakdown responsibilities.
- Practice proper product control and handling of all inventory and equipment
- Partner with other team members to ensure food and beverage quality
- Assist in preparation of food items
- Understand and follow all Health Department Food & Safety regulations
- Understand and properly execute responsible alcohol service
- Maintain organization and cleanliness of all areas within the concession stand.
- Be comfortable with the arena and know how to navigate personally, as well as, assist guests
- Support any other Food & Beverage department as needed
- Other tasks as assigned by supervisors and managers
Qualifications:
- Must be a minimum of 18 years of age
- Previous customer service experience a plus
- Ability to work in a fast-paced environment in which guest satisfaction is always the goal
- Strong inter-personal skills; establishing and maintaining productive relationships with fellow workers and supervisors
- Must be extremely organized and detail oriented with the ability to multi-task
- Must be able to work in an environment with fluctuating temperatures, often cold
- Must be able to work in an environment where noise level is generally high with heavy crowd traffic
- Must be able to perform physical requirements of the position, including bending and/or lifting up to 50lbs and standing/walking for extended periods of time without sitting
- Must possess a positive attitude and strong work ethic. Must have a “team-first” mentality with an eagerness to learn
Position Type/Expected Hours of Work:
This is a non-exempt position. Must have flexible hours with the ability to work nights, weekends and holidays as needed.
