What are the responsibilities and job description for the Sales Representative, C.A.T.S. Academy position at The Florida Panthers?
Job Title: Sales Representative, C.A.T.S. Academy
Department: Sales
Reports To: Manager, New Business Sales
FLSA: Exempt
Employment Type: Full-Time
Location: Amerant Bank Arena
Job Summary:
The Florida Panthers Hockey Club is looking for the next key piece to join our team and help build the excitement at Amerant Bank Arena. In this fast paced, competitive and fun office culture we are looking for future sales and service leaders who want to be a part of something special and start their careers in the sports industry. As a Representative of C.A.T.S. Academy with the Florida Panthers you will learn the foundations for selling in the sports and entertainment industry, best practices and hone your business writing skills. As a team member, you will generate excitement and drive revenue by selling memberships and ticket packages within a high-energy environment to local businesses, individuals and group/organizations. You will maximize sales opportunities each day through outbound sales efforts including, face to face meetings, phone calls, and e-mails. This role will also assist in the servicing of current members during peak times in the season. We encourage open communication and expect our Sales and Service Representatives to assist in generating new ideas to improve our service standards and increase ticket sales while aggressively trying to help the team on the ice by providing a home ice advantage at Amerant Bank Arena.
Job Functions:
Specific duties include but are not limited to:
- Responsible for maximizing revenue through sales of Florida Panthers ticket packages including Territory Memberships, Partial Plans, Group tickets and Premium seating options (including Suites, Loge Boxes,Amerant Vault, Corona Beach House and Glass Seat locations)
- Make 70 outbound touch points daily
- Conduct a minimum of 3 face-to-face sales appointments and/or tours weekly
- Actively self-prospect and research new sales leads and potential clients through various platforms
- Build and enhance current relationships to grow account base through repeat business and referrals
- Meet or exceed weekly and monthly ticket sales goals
- Assist in servicing current Territory membership accounts throughout the season as assigned
- Handle incoming calls from sales prospects and existing clients
- Utilize Salesforce CRM software to manage customer accounts
- Work home games and other events to support ticket sales initiatives
- Provide excellent service through phone calls, emails, written communication and in-person visits in the office and special events
- Participate in all ticket sales events, game duties, sales trainings, and meetings
- Participate in Florida Panthers Foundation events in the community
Qualifications:
- Highly motivated, competitive and committed to the sports industry with a desire to be successful
- Previous sales experience is preferred but not required
- Strong communication and computer skills
- Superior time management skills and presentation skills
- Ability to work nights, weekends and holidays as needed, in addition to traditional business hours
- Passion for a growth-oriented career in ticket sales
- Detail-oriented and organized; ability to handle several projects at once
- Any experience working for a team, athletic department or events is beneficial
- Bilingual is an asset
Position Type/Expected Hours of Work:
This is an exempt position. Must be able to work flexible hours, nights, weekends, and holidays as needed.
