Director of Event Services

SUMMARY

Oversee the successful execution of all Non-Fair events by coordinating venue preparation, ensuring buildings and surrounding areas are impeccably clean, and guaranteeing timely access for guests at scheduled show times.

KEY RESPONSIBILITIES :

• Drive operational excellence in maintaining a high level of standards for shows on a daily basis, including ensuring clean buildings and areas before / during / after shows, setting up and preparing for shows, identifying and correcting any facility problems that need to be addressed.
• Build greater awareness and strengthen communication on facility events with the general public, vendors, management, and other public officials.
• Manage the staff's projects / workload by assigning and prioritizing work, preparing project lists, holding staff meetings, and resolving any procedural, operational, and / or other work-related problems. Ensure all payroll approvals and needs are met.
• Facilitate and review the work of indirect reports and temporary staff to ensure compliance with standard operating procedures are met.
• Support and continually enhance the learning and growth of the Event Services team.
• Ensure high performance and success by having the right people with the right skills in the right places.
• Increase quality of all work related conditions, objects, and equipment by inspecting and monitoring conditions and operations to determine proper compliance requirements with prescribed operating and safety guidelines or other industry standards and regulations.
• Support team with additional needs in delivering materials or supplies through various transportation means such as operating a car, van, forklift, pickup truck or other FSFA vehicle.
• Maintain the cleanliness of restrooms by working with and providing direction to the Janitorial department and contractors.
• Represent the department by attending and conducting safety training to support and increase all safety measures.
• Work closely, manage and direct all ES Supervisors, Crew leaders, ES Technicians, and Janitorial Staff.

LEADERSHIP / SUPERVISORY RESPONSIBILITIES :

Directly supervises 5-15 employees. Performs supervisory responsibilities by managing and allocating employee resources in accordance with company policies, applicable laws and company initiatives / goals. Responsibilities include interviewing, hiring, training and developing employees; planning, assigning, and directing work (including scheduling); appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Acts as a change agent, and develops a high-performing team in the spirit of exceptional service to all internal and external partners.

QUALIFICATIONS / EDUCATION / CERTIFICATIONS :

High school diploma or experience equivalent required. College degree from an accredited college or university highly preferred. Four to six years of experience in event coordination and set up, and one to three years of supervisory experience required. Some coursework in management or supervision is desirable. Building Management Classes, Emergency Preparedness, and CFE Certification highly preferred.

KNOWLEDGE, SKILLS AND ABILITIES :

PHYSICAL DEMANDS / WORKING CONDITIONS :

Duties are performed occasionally in an office setting. Operates computer and standard office equipment, such as telephone and copier / printer. Must be able to stand, walk, sit, use hands, reach with hands and arms, climb or balance, stoop, kneel, crouch, crawl, talk, hear, taste / smell, and lift of move (more than 20 pounds). and have distance vision (20 feet or more). Environmental demands include exposure to wet / humidity, works near mechanical parts, work in high place, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, extreme temperatures (non-weather), and risk of electrical shock.

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