What are the responsibilities and job description for the Branch Manager position at The FNB Community Bank?
The FNB Community Bank is locally owned in Bond, Fayette, and Marion Counties. Established in 1865, we currently have 7 locations in the following communities: Vandalia, Patoka, Ramsey, Greenville, & Mulberry Grove.
SUMMARY/OBJECTIVE
The Branch Manager at the Main Office is responsible for overseeing the largest team of staff, focusing on delivering exceptional customer service. This role includes managing Customer Service Representatives, Tellers, and Universal Bankers, as well as overseeing vault transactions and cash ordering. The Branch Manager ensures the branch operates efficiently, complies with regulatory standards, and meets financial goals.
ESSENTIAL FUNCTIONS
- Lead and manage the branch team, providing guidance, training, and support to Customer Service Representatives, Tellers, and Universal Bankers.
- Ensure the branch delivers high-quality customer service and resolves customer issues promptly and effectively.
- Oversee vault transactions and manage cash ordering to ensure adequate cash flow and security.
- Monitor and analyze branch performance metrics, identifying areas for improvement.
- Ensure compliance with all bank policies, procedures, and regulatory requirements.
- Conduct regular staff meetings to communicate updates, address concerns, and reinforce goals.
- Foster a positive and productive work environment, encouraging teamwork and professional development.
- Handle escalated customer issues and complaints with tact and diplomacy.
- Develop and implement strategies to achieve branch financial targets and operational goals.
- Represent the bank in community activities to enhance its public image and market presence.
- Maintain the highest level of confidentiality and integrity.
- Performs additional duties as assigned
SKILLS AND QUALIFICATIONS
- Proven experience in a managerial role within the banking industry.
- Strong understanding of retail banking operations and customer service principles.
- Excellent leadership and team management skills.
- Strong analytical and problem-solving abilities.
- Exceptional communication and interpersonal skills.
- Ability to develop and implement strategic plans.
- In-depth knowledge of regulatory requirements and compliance standards.
REQUIRED EDUCATION AND EXPERIENCE
- Bachelor's degree in business, Accounting, or equivalent work experience preferred
- 6-8 years of experience in the banking industry, with at least 2 years in a managerial role
RESPONSIBILITIES
- Oversee daily operations of the Main Office branch.
- Ensure the branch meets financial targets and operational standards.
- Provide leadership and support to Customer Service Representatives, Tellers, and Universal Bankers.
- Manage vault transactions and cash ordering processes.
- Ensure compliance with all regulatory requirements and bank policies.
- Develop and maintain relationships with key stakeholders, including customers and community leaders.
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Work will occasionally be done outside in all weather conditions.
BENEFITS
- Competitive salary
- Comprehensive health, disability, and life insurance
- 401(k) retirement plan with employer match
- Personal time
- Sick time
- Vacation time
- Paid Federal holidays
- Paid parental leave
- Professional membership opportunities
WORK REQUIREMENTS
- High-quality customer service skills
- Excellent interpersonal skills
- Detail oriented
- Solid communication skills which include verbal, written, and listening skills
- Desire to expand product knowledge and procedural skills
- Ability to read and comprehend legal and regulatory material related to the job area
PHYSICAL DEMANDS
-
Language Skills:
- Ability to read, analyze, and interpret business and professional documents.
- Proficient in writing reports, business correspondence, and procedure manuals.
- Capable of effectively presenting information to various stakeholders.
-
Mathematical Skills:
- Work with mathematical concepts such as probability, statistical inference, and geometry.
- Apply mathematical concepts to practical situations using fractions, percentages, ratios, and proportions.
-
Reasoning Ability:
- Solve practical problems with limited standardization.
- Interpret various forms of instructions, whether written, oral, or diagrammatic.
-
Other Skills and Abilities:
- Operate office equipment including telephones, copiers, fax machines, PCs, and printers.
- Advanced proficiency in computer applications is required.
AAP/EEO STATEMENT
The FNB Community Bank is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, disability, protected veteran status, or any other characteristics protected by law.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
