Bilingual (English/Spanish) Resource Navigator

JOB TITLE:               Bilingual (English/Spanish) Resource Navigator 

REPORTS TO:           Navigation Program Manager   

SUPERVISES:           None

BENEFITS:                  Medical, Dental, Vision, Life, and Simple IRA

PAY RANGE:            $22.00 - $26.00 DOE

JOB SUMMARY:  Mitigates food insecurity and poverty in nine northern New Mexico counties by offering and coordinating wraparound services such as resource navigation, SNAP and WIC enrollment, community outreach and engagement, and navigation program development.

PRINCIPAL RESPONSIBILITIES:

• In service area of nine northern New Mexico counties, independently researches and maintains knowledge of available community resources, and assists community members in connecting to those resources, providing advocacy and follow-up as indicated
• Works collaboratively and builds relationships with partner organizations both within CONNECT and throughout The Food Depot's service area.
• Utilizes the CONNECT software for case sharing, data collection, and tracking; uses non-CONNECT software solutions for similar purposes outside Santa Fe County
• Within Santa Fe County, completes received CONNECT referrals to resource residents with food, diapers, and other The Food Depot services and resources; outside Santa Fe County, proactively cultivates relationships with community agencies and encourages receipt of referrals through available communications channels
• Initiate contact with eligible individuals upon receiving a referral and conduct an intake assessment.
• Effectively communicate with program participants, Casita de Comida staff, Presbyterian staff, partners, members of the Case Coordinating Team, and Program Manager.
• Use written and electronic tools to assess client needs and navigate to appropriate resources to meet their assessed needs for health care, housing, food, transportation, utilities, interpersonal safety, and other social and material supports
• Monitor and update care plan through regular communication with the participant
• Maintain professional relationships with program participants, partners, and community service providers.
• Coordinates Navigation Diaper Program and staff navigation diaper distributions at scheduled dates/times
• Devises and implements strategies for SNAP and WIC enrollment outreach and provides enrollment assistance to community members
• Works collaboratively and builds relationships with partner organizations both within CONNECT and throughout nine-county service area
• Navigators will dedicate approximately 30% of their time to attending and supporting distributions and promoting the navigation program services, including assisting with the Diaper Depot distribution, which requires working until 6:00 PM on two Thursdays each month.
• Additionally, Navigators are responsible for building meaningful relationships with other organizations to stay informed about available services and resources, ensuring they can best support clients’ needs.
• Navigators will also participate in outreach events, which may occasionally take place on Saturdays, to engage with the community and enhance service accessibility.

Other

• Works with The Food Depot staff, attending meetings as necessary and directed
• Produces written and electronic reports
• Holds applications, medical diagnoses, and all other information in strict confidence, ensuring information is not released to unauthorized individuals or parties
• Contributes to building a positive team spirit; put success of team above own interests
• Complies with all The Food Depot policies, procedures, and systems
• Performs related duties as required or assigned; assists other departments as requested; may work evening and weekends, as needed

Qualifications

• Bilingual (English/Spanish)
• Has a passion for reaching and resourcing under-served and marginalized persons and populations throughout northern New Mexico
• Experience providing navigation or case management services to an at-risk population
• Knowledge of governmental and community-based services that are available to assist community members across the lifespan
• Excellent customer service skills
• Strong oral and written communication skills
• Strong computer skills
• Strong organizational skills
• Ability to work independently with minimal supervision; to handle emotional situations in a sound and professional manner; and to be courteous and tactful
• Ability to share and obtain required information in a confidential, professional, and efficient manner
• Degree in Social Work, Human Services, Criminology, Health Administration, Medical Records, Education or related field. Associate degree required.

Ability to pass a NM Early Childhood Education and Care Department background check

Physical Environment

• The Food Depot will provide a laptop for the position and a work-specific phone line.    
• Variable work environment; work is conducted both indoors and outdoors with a varying environment specific to each setting.
• Indoor: Employee must utilize paper, files, documents, a keyboard, computer, phone, and scanner to perform necessary job requirements.
• Outdoor/At Sites: Employee must, at times, lift and/or move up to 40 pounds when handling food donations, diapers, documents, or files in a mixed office/warehouse environment.
• Requires travel by car to other facilities within The Food Depot’s service area, using a fleet vehicle.
• This is a drug-free workplace.
• Navigators will dedicate approximately 30% of their time to attending and supporting distributions and promoting the navigation program services, including assisting with the Diaper Depot distribution, which requires working until 6:00 PM on two Thursdays each month.
• Additionally, Navigators are responsible for building meaningful relationships with other organizations to stay informed about available services and resources, ensuring they can best support clients’ needs.
• Navigators will also participate in outreach events, which may occasionally take place on Saturdays, to engage with the community and enhance service accessibility.

Disclaimer

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employees will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give assignments. At any time during employment, employees may be required by The Food Depot to take a drug test.

This position description excludes the marginal functions of the position that are incidental to the performance of fundamental job duties.  All duties and responsibilities are essential job functions and requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

I have read the above job description.  I meet the qualifications and can perform the duties as described.

Salary : $22 - $25