What are the responsibilities and job description for the Business Development Center Representative (BDC) position at The Ford Store San Leandro?
Are you a people person who thrives on helping customers? Do you have excellent communication skills? If so, The Ford Store San Leandro—a family-owned and operated dealership—is looking for you! We’re seeking a motivated BDC Representative to join our growing team.
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What You’ll Do:
● Answer inbound calls, emails, and texts to assist customers.
● Schedule appointments and follow up with potential leads.
● Provide excellent customer service while promoting our dealership's inventory.
● Maintain accurate records of all customer interactions in our CRM system.
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What We’re Looking For:
● Bilingual (English and Spanish) is a bonus, but not required.
● BDC experience is a bonus, but not required.
● Excellent communication and phone skills.
● Ability to work independently and as part of a team.
● Customer service experience is a plus.
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Why Work With Us?
● Family-Owned and Operated: Join a team that values integrity, teamwork, and community.
● Great Benefits: Competitive pay, medical, dental, vision, and 401(k) options.
● Growth Opportunities: We invest in our team and promote from within.
● Positive Work Environment: A supportive team and leadership that values you..
● A Great Team: Work alongside professionals who care about success and customer satisfaction.
