Bilingual Case Manager

The Formation Project is seeking a dedicated Bilingual Case Manager to join our Charleston team who will be responsible for trauma-informed case management, crisis coordination, and facilitating appropriate referrals to our community partners. This role will directly report to our Case Management Supervisor.

You will thrive in the role if you are:

• Able to independently initiate projects and initiative ideas; managing projects and initiatives through to completion.
• Highly creative in generating new ideas and creating novel solutions.
• Detail-oriented and can keep track of many small moving parts across a project.
• Highly flexible and able to gracefully adapt to new changes.
• Comfortable taking the lead on projects and determining priorities to meet deadlines.

What We Provide:

• Comprehensive benefits package, including a health reimbursement for employees.
• PTO accrual at a rate of 176 hours per year.
• Employee Assistance Program
• Quarterly mental health days, 9 Company-paid holidays, and a week-long Winter Break.
• Potential 1-time moving stipend available.
• 403(b) retirement plan with employer match.

$48,000 - $58,000 yearly

Key Duties and Responsibilities:

• Provides direct and comprehensive culturally responsive case management, including responding to referrals, conducting intakes and a thorough needs assessment, and collaborating with the survivor to prioritize and meet service needs that may include safety planning, basic necessities, access to crime victim benefits, language access, housing, health, and medical, education and employment, among others.
• Respond to crisis calls from clients during work hours.
• Data entry and case notes per TFP protocols.
• Identifies key resource gaps and reports these to the Program Manager and Community Coordinator.
• Provides support to participants through the program structure and goals in a timely and sustainable manner.
• Works to strengthen partnerships and community collaborations.
• Serves as an advocate for survivors within systems that often create barriers for survivors of crime, ensuring that survivors have access to crime victim benefits.
• Participates in professional development as required and/or agreed upon by supervisor.
• Record and submit detailed documentation in a timely, thorough, and accurate manner.
• Provide ongoing feedback to your supervisor and the CEO on how we can best serve the mission.
• Performs other duties and assumes other responsibilities as assigned by the supervisor.

Schedule:

• The typical working hours are Monday-Friday, 40 hours a week, between the hours of 8:00 am - 6:00 pm.
• Work is in person, with some remote options depending on the supervisor’s request and the client's needs.
• Periodic on-calls may be necessary due to the crisis nature of this work.

Required Experience and Skills:

• Experience or education in social work or human services.
• Fierce care for empowering others and a strong passion for access to justice.
• An understanding of the provision of trauma-informed services.
• Bilingual experience required, must be Spanish/English speaking
• A team-oriented attitude.
• Knowledge of Microsoft Office (including Excel, Word, and PowerPoint), Adobe Acrobat Pro, and Zoom.
• Comfortable working in a dynamic, growing environment.

Don’t meet the exact qualifications? We still encourage you to apply!

The Formation Project is a non-profit based in Charleston, SC, building a resilient community free from exploitation. The Formation Project serves survivors of sex and/or labor trafficking by providing safety, stability, and connection through case management, peer support, and legal services.

The Formation Project is an equal-opportunity employer. TFP does not discriminate on the basis of race, ethnicity, color, gender identity or presentation, sex, marital status, sexual orientation, age, religion, immigration status, housing status, or the presence of any sensory, mental, or physical disability in employment.

We will provide reasonable accommodation to individuals with disabilities so they can participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.