What are the responsibilities and job description for the Front Desk Agent position at The Founders Inn and Spa, Tapestry Collection by Hilton?
Front Desk Agent | Full Time
$14 per hour
BASIC FUNCTION:
$14 per hour
BASIC FUNCTION:
- Front Desk Agents are a major part of the "personality" of the Conference Center and give help in both the initial and final impressions that the guests have of the Resort.
- High school diploma or equivalent experience/training
- Ability to accomplish necessary tasks on a computer.
- Ability to effectively communicate in the English language.
- All room clerk functions, i.e. the friendly and efficient checking in and out of guests.
- All cashier functions to include accurate posting of charges to individuals and groups, and maintenance of cash receipts and hotel banks.
- Reservation functions including entering and updating group files.
- Concierge functions (instructing guest on local entertainment, etc.)
- Adhere to the policies of the Resort as set forth in the Employee Handbook and report any observed violations to Human Resources.
- Resolve guest complaints, disputes, grievances, and conflicts.
- Maintain a good working relationship with all Departments.
- Monitoring, selling and posting items from the Sundries shop.
- Enthusiastically collecting guest feedback/comment cards.
- Consistently present a friendly disposition and professional demeanor at all times.
- Ability to work any assigned shift/work schedule.
- Any other task, written or verbal, assigned by Management.
- 401(k) Matching
- Medical Insurance (Dental and Vision)
- Hilton Travel Discounts All Over the World
- Paid Time Off
- Growth Opportunities
- Spa and Restaurant Discounts
- 100% Tuition Remission at Regent University
- Complementary Employee Meal Per Shift
Salary : $14
