Guest Services Manager

Job Summary:
The Guest Services Manager at The Foundry Hotel Asheville, Curio Collection is a management role responsible for overseeing the daily operations of the guest services department. This includes ensuring a high level of guest satisfaction, managing a team of guest service associates, and collaborating with other hotel departments to provide exceptional service to our guests. This is a full-time, salaried position, compensation is between 60-65k per year based on experience. 

Compensation & Benefits:
The Foundry Hotel Asheville, Curio Collection offers a competitive salary and benefits package for this position. Benefits include healthcare, dental, and vision insurance, a 401(k) retirement plan, paid time off, and hotel discounts for employees.

Responsibilities:
- Oversee the daily operations of the guest services department, including front desk, concierge services and luggage services.
- Ensure a high level of guest satisfaction by promptly addressing any guest concerns and providing exceptional service.
- Train and manage a team of guest service associates, ensuring they are knowledgeable and capable of providing excellent service to guests.
- Collaborate with other hotel departments, such as housekeeping and food and beverage, to ensure a seamless experience for guests.
- Monitor and maintain the guest services budget, including staffing and supply expenses.
- Implement and maintain guest service standards and procedures.
- Respond to guest complaints and escalations in a timely and professional manner.
- Assist with hiring, training, and evaluating guest service associates.
- Conduct regular department meetings and communicate any pertinent information to team members.
- Collaborate with the sales and marketing team to develop and execute promotions and packages to attract guests.
- Maintain an up-to-date knowledge of local attractions, restaurants, and events to assist guests with their inquiries.
- Ensure the front desk and lobby area is clean, inviting, and well-maintained at all times.

Requirements:
- High school diploma or equivalent; Bachelor's degree in hospitality or related field preferred.
- Minimum of 3 years of experience in a guest service or front desk management role.
- Strong leadership and communication skills.
- Proven ability to provide exceptional customer service and resolve conflicts.
- Excellent organizational and time-management skills.
- Knowledge of property management systems and Microsoft Office.
- Flexibility to work weekends, evenings, and holidays as needed.
- Experience with budget management preferred.

EEO Statement:
The Foundry Hotel Asheville, Curio Collection is an equal opportunity employer and is committed to creating an inclusive workplace for all employees. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, disability, veteran status, or any other legally protected status.