Server

Server

We are looking for a Server to join our team!

Who are we? Foundry Social is the premier Northeast Ohio entertainment facility, and is located in the heart of Medina, Ohio. We serve guests and clients from Cleveland, Akron, Medina, and surrounding communities.

A guest server takes orders, answers questions about the menu and food, sells food and drinks, takes payment, communicates orders with the kitchen staff, seats customers, and helps with customer service and cleaning. The guest server must be knowledgeable of both the food menu, the bar drink menu, and the craft beer selections. In addition, the guest server may be utilized in the event room for special functions.

To be successful in this role, you must display a positive attitude with a smile and be focused on delivering a top-level entertainment experience for each guests. You will work in a lively environment, whose core business and mission to bring fun and connection to people of all ages. We are committed to our employees and dedicated to making a difference in their lives and in the lives of our guests.

Duties and Responsibilities – The Fine Print

• Maintain a fun, safe atmosphere for guests.
• Greet guests promptly and warmly upon arrival.
• Prepare dining and beverage tables with special attention to sanitation and order.
• Answer questions and/or make recommendations for complementary items.
• Accurately take orders, produce bills, and take payment from customers using the Toast POS system.
• Deliver food and beverage to customers in a timely and efficient manner.
• Follow up with all customers shortly after delivering their food or beverage orders to be sure all the customer’s needs are met.
• Ask for and look at proper identification documents to ensure legal consumption of alcohol.
• Collaborate with other restaurant servers and kitchen/bar staff.
• Maintain a positive attitude when dealing with complaints or difficulties with customers.
• Performs all other duties as assigned.

Skills and Qualifications

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform their job functions.

Education and/or Experience – High school diploma or equivalent plus two years experience in high volume/fast paced restaurants. The job requires the ability to lead and guide the work of others and perform multiple tasks concurrently to maintain service commitments.

Other Qualifications:

• Courteous, friendly personality and professional appearance.
• Basic math and computer skills.
• Strong communication, and interpersonal skills, ability to handle tense situations with coworkers and guests calmly and rationally.
• Observant, thorough, responsible, punctual.

Competencies:

• Communication- Communication refers to the ability to inform orally and in writing, with clarity and good effect. It means to understand clearly and quickly when instructions or orders are received.
• Cooperation- Refers to the ability to establish and maintain effective relations. This person exhibits tact and consideration and displays a positive outlook and pleasant manner.
• Customer Focus- A guest server is dedicated to meeting the expectations and requirements of internal customers. They get first-hand customer information, which is to be relayed to their manager for improvements in products and services. A server always has the customer in mind, and they establish and maintain effective relationships with customers and gains their trust and respect.
• Listening- Refers to the ability to be an attentive and active listener and have the patience to hear people out.

PHYSICAL DEMANDS:

While performing the duties of this job, the individual is to remain in a motion for 90 percent of the time. The individual needs to move about the restaurant floor with ease and quickness to access tools, equipment, food, beverage, customers, and other necessary items to meet the customer’s needs. Most of the activities involve fine and gross manipulation of items. They must be able to exchange accurate information with other individuals in the restaurant. They must regularly lift, push, pull, and/or move up to 60 pounds. The individual must be capable of carrying and loading different parts and tools required to do the job, including but not limited to trays of plated food and beverage.

WORK ENVIRONMENT:

While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles and toxic or caustic chemicals (cleaning/sanitary chemical). The noise level in the work environment is usually moderate.

Job Type: Part-time

Pay: $25,000.00 - $35,000.00 per year

Benefits:

• 401(k) matching
• Employee discount
• Flexible schedule
• Referral program

Shift:

• Day shift
• Evening shift

Application Question(s):

• Will you be at least 19 years of age by the time of hire?
• Are you willing and able to work nights and weekends?

Experience:

• Serving: 2 years (Required)
• Restaurant experience: 2 years (Required)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Work Location: In person

Salary : $25,000 - $35,000