Call Center - Customer Service Representative

Pay : $21 / hr initially

Schedule : 7 : 30am - 4pm Mon-Fri

Location : 100% Onsite in Brea, CA

Duration : 1 year contract initially

Job Description :

Customer Service Representative (CSR) with strong customer service soft skills, routine orders entry skill, order tracking, and problem resolution. You will be responsible for all customer types of inquiry and products, and you will be working closely with customer and internal teams to provide exceptional customer service in a fast-paced environment. The CSR will ensure customer satisfaction by way of processing orders, answering phones promptly, finishing delivery information and providing field sales / service support, all with accuracy and efficiency.

Key Responsibility :

• Build relationships with customers via phone and email communication and resolve customer issues to ensure a high level of customer satisfaction.
• Answer phones in a timely and efficient manner in a high call volume support setting.
• Process customer orders via phone, standing orders, field service orders, and replacement orders, fax orders, electronic data interchange (EDI).
• Effectively support both sales and service field representatives by responding to inquiries, placing orders, and providing proof of delivery as needed.
• Maintain a level of accuracy and efficiency both as a department and individually.
• Knowledgeable on our products and special projects as deemed vital by the manager.
• Must communicate timely and accurately and establish and maintain good working relationships with upper management and internal departments such as Field Service, Sales, Finance, Bids and Contracts, HR and IT.

Position Requirements :

Personal Trait Profile :

Salary : $21