Customer Care Coordinator I

Bill : $30.80-33

Pay : $22

Spread : 147.2-232.4

MU : 40-50%

Duration : 1 yr

What to look for : What to update :

Backfill for a Customer Care Coordinator I

1-2 years of experience working with customers and coordinating and scheduling customer events

The HM does not want to see candidates that are overqualified with more than 4 years of experience, no one with a master's degree, no one with only call center / over the phone customer support experience. This is a customer facing role so should have good communication skills and professional appearance. This is a long term assignment therefore the HM is looking for someone with stable work history. HM can only interview with the morning. Please submit your candidate with availability to interview for the week.

Client Solutions, Inc.

fast-paced and dynamic environment, manufacturing world-class communications equipment and mission-critical solutions for first responders and public safety customers around the world.

Job Description

Experience : Prior experience in a direct customer interfacing role is required.

Job responsibilities :

The individual will be responsible for unique projects such as assisting in the updating of organizational brochures, marketing information such as videos, and support in generating presentations.

The candidate will act as a point of contact for internal and field project management teams for EEC Si demonstrations and customer visits. Duties include communicating dates and managing schedules with a variety of Client and customer contacts. Manage the actual visits, including scheduling conference rooms, arranging meal requirements, coordinating tours, communicating details of local and Chicago and events and attractions, and greeting customers and Client teams.

The position entails aspects of facility management as well. Other duties can and will be assigned as necessary to fulfill the customer experience requirement.

The successful candidate must possess excellent interpersonal skills, a solid ability to communicate both verbally and written. Must be fluent with Google products, nice-to-have Microsoft products knowledge, and possess overall strong computer skills. Must be reliable and flexible to assume and complete a variety of tasks and responsibilities.

Intake call notes :

ssignment duration : up to 2 years based on business needs and performance

Payrate = $22 / HR

100% Onsite need to be local and very close to the local

Work Schedule : M - F 8a - 5p

Will this resource work any OT? As needed - usually M-F stay late or come in early

Temp only for this dept but there are other opportunities in other dept.

re there any additional security checks required? No additional other than the requirements

Does the position support a customer that requires the resource to be a US citizen? No

Does this person need to drive a Client vehicle or rental? No

Will there be any lifting? If so, how many pounds? Up to 25lbs

Does this position require 'safety-sensitive' functions - No

How long will the training be for this resource before they are expected to work independently : need to be fully independent within 30 days.

Interview Information : Onsite : 1 interview - 30 minutes preferably in the morning. Check HM calendar and schedule even if they are busy.

re there any interview arrival instructions for onsite candidates? - Candidate reports at door 3, Security will IM the Hiring Manager

What's your department's function within the company? Secure existing and new customer business.

What relationship does this role have to other lines of business within the organization? This team conducts first responders and public safety customer presentations of the communications equipment and mission-critical solutions for the Sales teams.

What's the structure of your current team and who will your new hire report to? Sr Project manager

Will your new hire have any direct reports? No

What are the main responsibilities that your new hire will have? working with customers and coordinating and scheduling customer events

What are the top three contributions this new hire will make to the company within their first 90 days? - The resource should be able to successfully schedule and host Customers visits. As well as assisting with updating customer brochures and presentation.

What qualifications are must-haves for candidates? Friendly and welcoming, professional appearance and attitude, experience interacting with customers face to face and need to have intermediate level computer skills, proactive, Attention to Detail, Multitasking Abilities.

Is it necessary for candidates to have industry experience for this role? Not required but need to have customer facing experience - NOT looking for candidates that only have phone customer service experience. This person will be interacting with customers face to face.

What would be some nice-to-have skills for candidates and why? Google suites (Google mail and spreadsheet) - Client uses the product family Google suite. Experience preparing presentation and presenting. Graphic design.

Salary : $31 - $33