What are the responsibilities and job description for the Retail Service Representative I position at The Fountain Trust Company?
Job Title: Retail Service Representative I
Location: Lafayette, Indiana
Company: The Fountain Trust Company
Job Type: Full-Time
The Fountain Trust Company, a community bank with 16 locations across west-central Indiana, is seeking a dedicated Retail Service Representative I to join our team. This dynamic position is located at our Lafayette-Creasy banking center. As a key member of our customer service team, you will play an essential role in creating positive experiences for our customers while supporting the operational efficiency of the bank.
Key Responsibilities:
- Customer Interaction: Greet customers warmly and provide a welcoming environment.
- Transaction Processing: Accurately process debit and credit transactions, ensuring all details are correct.
- Account Management: Open new accounts and assist customers in selecting the best services to meet their needs.
- Customer Support: Address and resolve customer inquiries or issues with professionalism and courtesy.
- Cash Handling: Maintain and balance cash drawers and vaults to ensure accuracy and security.
- Product Promotion: Actively promote and cross-sell bank products and services that align with customer needs.
- Compliance & Procedures: Follow all bank policies, procedures, and compliance regulations to ensure the safety and integrity of bank operations.
- Flexibility: Perform other duties as assigned by the branch manager, supporting various banking functions as needed.
Required Skills and Qualifications:
- Customer-Centric: A positive and approachable attitude in all customer interactions.
- Strong Decision-Making: Ability to make thoughtful decisions in high-pressure situations.
- Attention to Detail: Meticulous in handling financial transactions and maintaining accurate records.
- Communication Skills: Excellent verbal and interpersonal skills for building relationships with customers and team members.
- Multi-tasking: Ability to efficiently handle multiple responsibilities simultaneously.
- Technology Proficiency: Basic computer skills for processing transactions and managing customer information.
- Physical Requirements: Ability to lift up to 40 lbs. when necessary.
- Language: Bilingual in Spanish is highly desirable.
Education & Experience:
- Preferred: Associate’s degree or equivalent education.
- Experience: Prior experience in customer service, retail, or cash handling is highly valued.
Why Join Us?
At The Fountain Trust Company, we value integrity, community, and a customer-first mindset. By joining our team, you'll have the opportunity to grow professionally within a supportive, customer-focused organization. We offer competitive compensation, opportunities for career advancement, and the chance to make a real impact in the communities we serve.
If you're ready to help make a difference and contribute to the success of a trusted community bank, apply today!
