Account Coordinator

Let’s share a little about FBS and then we welcome you to apply:

• We are so proud to be 100% Employee Owned. We hire owners, not employees! This means that employees earn ownership in our company through their work and build their net worth based on the company’s change in value over time.
• For our sixth consecutive year, we ranked in Idaho's Top 10 Best Places to Work.
• Franklin Building Supply is a lumber and building material company that has been in business for more than 45 years. We have locations spread across Idaho and one in Nevada.
• We supply just about everything besides plumbing and electrical to build homes. Our focus is on serving professional home builders. Along with supplying materials, we install a wide range of products including framing, overhead doors, insulation, gutters, siding, and more. We also manufacture trusses, cabinets, doors, and granite countertops.
• Our company is full of outstanding people who have worked for Franklin Building Supply for 10, 20, or 30 years. We’re working harder than anyone else in our market to get better every day, adding value for customers and improving the value of our company for our employee-owners.
• We are committed to working safer, smarter, and more efficiently than ever before. We are investing significant tools, equipment, training, and positions like this to help our team reach its potential.
• Along with competitive compensation, we offer competitive benefits that would be expected including medical/Rx, vision and dental insurance, 401(k), paid time off, holiday pay, disability & life insurance, etc.

Primary Purpose:

As an Account Coordinator for interior finishes, you will play a key role in the success of our installed projects by supporting the Interior Sales Specialist. From product selection to invoicing, you’ll ensure seamless project execution and excellent customer service while collaborating with multiple teams across the company.

Key Responsibilities:

• Account Coordination: Manage the entire process for flooring, tile, countertop, and cabinetry installations, supporting the sales team with documentation, bids, and project tracking to ensure timely and accurate project completion.
• Team Collaboration: Work closely with the design, estimating, drafting, and field management teams to facilitate smooth handoffs and ensure successful job completion.
• Customer Support: Provide exceptional service by being a direct point of contact for customers when needed. Ensure customers’ needs are met promptly and professionally.
• Scheduling & Handoffs: Coordinate project timelines with the scheduling desk and our field project managers to ensure smooth transitions between each stage of the project.
• Attention to Detail: Maintain up-to-date records for all project documents and project management software, ensuring job details, statuses, and timelines are accurately tracked.
• Product & Design: Assist customers who don’t use an in-house designer to clarify selections and products, complete all associated paperwork
• Problem Solving: Proactively identify and resolve scheduling or product-related challenges to ensure a smooth customer experience.
• Team Interaction: Maintain a professional and friendly approach in all interactions with customers, subcontractors, and colleagues.
• Time Management: Balance multiple tasks efficiently, prioritize responsibilities, and complete tasks with minimal supervision.
• General Office Duties: Assist with phone calls, walk-in customers, and other office duties as required.

Key Performance Indicators (KPIs):

• Project Completion Rate: Ensure timely and efficient completion of projects, meeting deadlines and customer expectations.
• Accuracy in Documentation: Maintain accurate and complete project documentation in a timely manner.

Required Qualifications:

• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
• Basic knowledge of the construction industry and a desire to grow your knowledge.
• Ability to read and interpret architectural plans and floor layouts.
• Professional and friendly demeanor when interacting with others.
• Ability to stay calm and manage time effectively in a fast-paced environment.

Additional Skills (Preferred):

• Prior experience in project coordination or the construction industry.
• Ability to adapt quickly to changing priorities.
• Previous experience in sales or customer service is a plus.
• Knowledge of flooring, countertops, and cabinetry products is an advantage.