Area Manager

SHOP LOCATIONS: Bayside, Garden City, Plainview, Wantagh

MISSION STATEMENT

The French Workshop strives to bring the best café experience through its high-quality goods and close-knit community atmosphere with the same openness as our "workshop.”

Our core values include the following:

Excellence - The best in bakery and pâtisserie, made with unparalleled professionalism.

Artistry & Craftsmanship - Everything made by our master pâtissiers ensures that every detail is perfected, from the oven to the shelf.

Family - Being a family-owned business, family and community is at the heart of everything we do. From our founders, our team members, and our patrons — it’s all about family at The French Workshop.

We are constantly on the lookout for individuals who are passionate in helping create a memorable culinary experience for our guests through excellent service and quality products. Here at The French Workshop, there is always room for your career to flourish within our ever-growing family.

AREA MANAGER

Our Managers are leaders who are detail-oriented, organized, and have great interpersonal skills. They work closely with the managers and supervisors throughout all of the shops in order to maintain the quality of our products, increase sales and profitability, as well as support all operations and training within. Area managers are skilled in creating a strong foundation for the company through effective communication and carefully planned strategies.

Operational Oversight: Supervise and manage day-to-day operations of multiple bakery shops within the designated area.

• Ensure adherence to company policies, standards, and quality control measures.
• Performance Management: Set performance targets for individual locations and monitor key performance indicators (KPIs). Provide guidance and support to store managers to achieve operational and sales goals.
• Training and Development: Conduct training programs for store staff, emphasizing product knowledge, customer service, and operational best practices. Identify areas for skill development and implement training initiatives.
• Inventory Management: Oversee inventory levels at each location to ensure optimal stock levels. Implement inventory control measures and minimize waste.
• Quality Assurance: Maintain consistent product quality and presentation across all bakery shops. Conduct regular quality checks and address any issues promptly.
• Customer Experience: Foster a customer-centric culture and ensure excellent customer service standards. Address customer feedback and implement improvements as needed. Reviews of Yelp and other sources
• Budgeting and Financial Management: Manage budgets for each location. Monitor financial performance, analyze variances, and implement cost-control measures.
• Compliance and Regulations: Ensure compliance with health and safety regulations, food handling standards, and other relevant industry regulations. Address any compliance issues promptly.

Requirements:

• Able to work full-time & in-person: 6 days a week, 8 hour shifts, Monday to Friday, Holidays, and Weekends as needed
• At least 3 years experience in management
• Must have multi-unit experience within the restaurant & hospitality industry
• Familiar with Google Suite (Gmail, Drive, Docs, Sheets, etc.)
• Strong interpersonal and communication skills
• Can comfortably travel between all 4 shops (Queens & Long Island)
• Reliably commute or planning to relocate before starting work

Expectations:

• Since this position is hands-on, Area Managers are expected to work within the shops in order to reach goals together. It is integral to lead and build teams through example, mentorship, and coaching.
• Weekly meetings with upper management must be conducted in order to keep all shops updated and aware of any changes that are implemented to improve efficiency and profit.
• Your work week will constantly change based on the current needs of the shops. Area managers must be knowledgeable enough of the status of each shop in order to plan their week accordingly. This may include a variation of early mornings, nights, weekends, and holidays.

Benefits:

• Dental, Health, and Vision Insurance
• Employee discount
• Flexible schedule
• Paid time off