What are the responsibilities and job description for the Assistant Store Manager position at THE FRESH MONKEE?
Job Posting: Assistant Manager
Location: 68 Stafford St Worcester
Position Overview:
We are seeking a dedicated and proactive Assistant Manager (AM) to support our Store Manager in fulfilling operational requirements and contributing to the growth, efficiency, and success of our business.
Job Type:
Full-time (based on Store Manager's needs, operational hours, and sales performance)
Compensation:
Compensation is a competitive hourly rate.
Benefits:
- Flexible scheduling
- Hourly pay plus credit card and cash tips
- 401(k) eligibility (subject to meeting requirements)
- Paid time off
Key Responsibilities:
Operational Support:
- Oversee day-to-day operations to ensure smooth workflows and maintain operational efficiency.
- Manage staff schedules to ensure adequate coverage based on customer demand.
- Monitor and maintain inventory levels, coordinating with suppliers for timely deliveries as necessary.
- Implement and enforce standard operating procedures to uphold consistency and quality.
Customer Service:
- Memorize over 30 recipes and prepare multiple shakes simultaneously according to customer requests.
- Engage with customers professionally, addressing questions about nutritional benefits and making tailored recommendations.
- Promote add-ons to enhance ticket sales.
- Support the Store Manager in maintaining exceptional customer service standards. - Address customer inquiries and concerns promptly and professionally.
- Assist in training and mentoring staff to deliver outstanding customer experiences.
- Collaborate with the Store Manager to develop strategies that enhance customer satisfaction and loyalty.
Staff Management & Training:
- Assist in recruiting, hiring, and onboarding new employees.
- Train and develop team members, ensuring they possess the necessary skills to excel in their roles.
- Provide ongoing coaching and performance feedback, with retraining as needed.
- Collaborate with the Store Manager to foster a positive and motivated team environment.
Financial Management:
- Support the Store Manager in monitoring financial performance, including sales, expenses, and profitability.
- Maintain accurate records and handle cash management procedures.
- Implement strategies to optimize costs, reduce waste, and increase revenue.
Health and Safety Compliance:
- Ensure compliance with health and safety regulations and food handling guidelines.
- Maintain cleanliness and sanitation standards, including equipment upkeep.
- Enforce proper food storage and handling practices to guarantee product quality and safety.
Collaboration, Teamwork & Communication:
- Work closely with the Store Manager and other Assistant Managers (if applicable) to promote effective collaboration and teamwork.
- Serve as a role model for staff, fostering a positive and professional work environment.
Qualifications & Skills:
- Dependable and flexible availability.
- Ability to work efficiently, multitask, and remain calm under pressure.
- Effective listening and communication skills.
- Availability for shop emergencies and during the Store Manager's absence.
- Understanding of comprehensive shop management.
- Strong attention to detail.
- Proven experience in the restaurant industry.
- Experience with cash and key handling responsibilities.
How to Apply:
If you are interested in joining our team as an Assistant Manager, please submit your resume and a brief cover letter highlighting your relevant experience.
Job Type: Full-time
Pay: $38,000.00 - $45,000.00 per year
Benefits:
- 401(k) matching
- Flexible schedule
Shift:
- 8 hour shift
Ability to Commute:
- Worcester, MA 01603 (Required)
Ability to Relocate:
- Worcester, MA 01603: Relocate before starting work (Required)
Work Location: In person
Salary : $38,000 - $45,000
