What are the responsibilities and job description for the Lead CSR - Customer Service Representative position at The Fun Factory Inc.?
Fun Factory Hawaii Summary:
Fun Factory is a leading family entertainment center in Hawaii. We are offering an array of exciting attractions for people of all ages. Our mission is to provide a fun and safe environment for our guests while delivering exceptional customer service. We are dedicated to creating an experience that our guests will never forget!
Job Overview:
Fun Factory Hawaii is seeking a friendly and energetic Customer Service Representative to join our team. The Customer Service Representative will be responsible for providing outstanding customer service to our guests and ensuring their overall satisfaction with their experience. We have full-time, part-time, and seasonal positions available..
Key Responsibilities:
- Greet and welcome guests as they arrive at Fun Factory
- Provide information about our attractions and answer questions about Fun Factory
- Assist guests with purchases of tickets, tokens, and other products
- Resolve customer complaints in a timely and effective manner
- Ensure the cleanliness and safety of the facility
- Some mechanical abilities or ability to learn basic troubleshooting of video arcade games
- Perform other duties as assigned by management
Requirements:
- High school diploma or equivalent
- Previous customer service experience preferred
- Excellent communication and interpersonal skills
- Strong problem-solving skills
- Ability to multitask in a fast-paced environment
- Flexibility to work weekends and holidays
- Work nights, weekends and holidays
- Able to lift 25 pounds
Veteran's and seniors welcome
Benefits:
We offer a competitive starting salary, health insurance, paid time off, and a fun and casual work environment. As a valued member of our team, you will also receive discounts on our attractions and other entertainment options. We are committed to the growth and development of our employees and offer opportunities for advancement within the company.
Apply Now:
If you are a people person who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity at Fun Factory Hawaii. Join our team and help us create memorable experiences for our guests!
Job Type: Full-time
Pay: $14.00 - $17.00 per hour
Expected hours: No less than 37 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Work Location: In person
Salary : $14 - $17
