What are the responsibilities and job description for the Casino Concierge position at The Gardens Casino?
Front Desk Representative
Our Front Desk Representative is the first point of contact for our customers, setting the tone for their entire experience at The Gardens Casino. This role requires a professional, courteous, and friendly demeanor to greet and assist visitors.
Key Responsibilities:
- Meet and greet all customers entering the casino in a professional and welcoming manner.
- Manage customer check-in, respond to inquiries, and provide advice and referrals as needed.
- Maintain knowledge of all casino promotions and events to ensure accurate information is provided to customers.
- Handle high volumes of phone calls and transfer calls to relevant personnel efficiently.
- Assist with tournament registration, cash handling, and ticket sales.
- Update customer personal information into the system as necessary.
- Work interchangeably at the welcome desk and tournament registration desk.
Benefits:
- Comprehensive medical, dental, and vision coverage.
- 401K plan for long-term savings.
- Life insurance for added security.
- Employee Assistance Program (EAP) for mental health support.
- Sick and vacation pay for relaxation and recovery.
Requirements:
- Must be 21 years of age or older to be eligible for this position.
- Pass a pre-employment drug screening test.
- Clear fingerprinting and background check results.
- Commit to a zero-tolerance policy regarding substance abuse and misconduct.
