What are the responsibilities and job description for the Customer Service Ambassador position at The Gardens Casino?
Job Description: Front Desk Representative
The Front Desk Representative plays a vital role in providing an exceptional customer experience at The Gardens Casino. Key responsibilities include:
- Greeting and Assisting Visitors: Meet and greet all customers entering the casino, setting the tone for their entire experience.
- Managing Customer Check-in: Manage customer check-in, respond to inquiries, and provide advice and referrals as needed.
- Providing Information on Promotions and Events: Maintain knowledge of all casino promotions and events to ensure accurate information is provided to customers.
- Handling Phone Calls and Transfers: Handle high volumes of phone calls and transfer calls to relevant personnel efficiently.
In addition to these responsibilities, the Front Desk Representative will also assist with tournament registration, cash handling, and ticket sales.
