What are the responsibilities and job description for the Front Desk Associate position at The Gardens Casino?
Responsibilities of a Front Desk Representative
The Front Desk Representative is responsible for providing an exceptional customer experience at The Gardens Casino. Key responsibilities include:
- Welcoming and Assisting Visitors: Meet and greet all customers entering the casino, setting the tone for their entire experience.
- Managing Customer Interactions: Manage customer check-in, respond to inquiries, and provide advice and referrals as needed.
- Staying Informed on Promotions and Events: Maintain knowledge of all casino promotions and events to ensure accurate information is provided to customers.
- Handling Phone Calls and Transfers: Handle high volumes of phone calls and transfer calls to relevant personnel efficiently.
The Front Desk Representative will also assist with tournament registration, cash handling, and ticket sales.
