What are the responsibilities and job description for the Guest Experience Specialist position at The Gardens Casino?
Key Job Responsibilities
The Front Desk Representative plays a crucial role in providing an exceptional customer experience at The Gardens Casino. Key responsibilities include:
- Meeting and Greeting Customers: Greet all customers entering the casino in a professional and welcoming manner.
- Managing Customer Requests: Manage customer check-in, respond to inquiries, and provide advice and referrals as needed.
- Staying Up-to-Date on Promotions and Events: Maintain knowledge of all casino promotions and events to ensure accurate information is provided to customers.
- Handling Phone Calls and Transfers: Handle high volumes of phone calls and transfer calls to relevant personnel efficiently.
The Front Desk Representative will also assist with tournament registration, cash handling, and ticket sales.
