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Hospitality Liaison

The Gardens Casino
Hawaiian Gardens, CA Full Time
POSTED ON 2/10/2025
AVAILABLE BEFORE 3/10/2025

Key Responsibilities of a Front Desk Representative

The Front Desk Representative serves as the primary point of contact for customers, setting the tone for their entire experience at The Gardens Casino. This role requires exceptional communication skills, professionalism, and a welcoming demeanor to greet and assist visitors.

Key responsibilities include:

  • Meet and Greet Customers: Greet all customers entering the casino in a professional and friendly manner.
  • Manage Customer Check-in: Manage customer check-in, respond to inquiries, and provide advice and referrals as needed.
  • Stay Informed on Promotions and Events: Maintain knowledge of all casino promotions and events to ensure accurate information is provided to customers.
  • Handle Phone Calls and Transfers: Handle high volumes of phone calls and transfer calls to relevant personnel efficiently.
  • Assist with Tournament Registration and Cash Handling: Assist with tournament registration, cash handling, and ticket sales.

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