What are the responsibilities and job description for the Hospitality Liaison position at The Gardens Casino?
Key Responsibilities of a Front Desk Representative
The Front Desk Representative serves as the primary point of contact for customers, setting the tone for their entire experience at The Gardens Casino. This role requires exceptional communication skills, professionalism, and a welcoming demeanor to greet and assist visitors.
Key responsibilities include:
- Meet and Greet Customers: Greet all customers entering the casino in a professional and friendly manner.
- Manage Customer Check-in: Manage customer check-in, respond to inquiries, and provide advice and referrals as needed.
- Stay Informed on Promotions and Events: Maintain knowledge of all casino promotions and events to ensure accurate information is provided to customers.
- Handle Phone Calls and Transfers: Handle high volumes of phone calls and transfer calls to relevant personnel efficiently.
- Assist with Tournament Registration and Cash Handling: Assist with tournament registration, cash handling, and ticket sales.
