Lobby Bar Server/Cocktail Server *The Garland

The Garland is looking for a Part Time Seasonal Lobby Bar & Pool Server to fit within a dynamic group of individuals offering authentic customer service. Engages and assists guest through all elements of meal service and all of the components involved at the highest level of hospitality. Communicate with guests, general public, management and staff. Understand and comply with Policies and Procedures, job description, job requirements, daily memorandums and other instructions.

Looking for Mid/PM position- applicants need to have availability to work weekends and weekdays.

The Garland Hotel

Position: Server

Department: The Front Yard

Division: Food & Beverage

Engages and guides guest through all elements of meal service and all of the components involved at the highest level of hospitality. Communicate with guests, general public, management and staff. Understand and comply with Policies and Procedures, job description, job requirements, daily memorandums and other instructions.

• Fully understands and can guide guests through the food menu and beverage list. From the standpoint of ingredients and preparation of the dishes to the delivery and service expected to accompany the dish.
• Delivers all required Standards of Service to guests (e.g., Sequence of Service, proper verbiage and scripting, service timing, etc.)
• Responsible for the complete service of the table with the ability to understand guest preferences and deliver upon those preferences.
• Maintains a constant flow of soiled dishes to the kitchen and clean supplies to the dining room.
• Meticulously cleans and resets dining room tables and booths during and after meal.
• Has the ability to use the POS efficiently.
• Must be proficient in multi tasking and managing designated stations.
• Must comply with opening and closing as well as running side work necessities.
• Direct and consistent communication with the culinary and management team.
• Processes guests checks and submits closing paperwork in a timely and accurate manner.
• Listens to and resolves customer complaints regarding service, product and personnel.
• Must effectively delegate service responsibilities to the assisting staff such as Tableside Assistant.
• Perform other duties as assigned.
• Demonstrates ability to learn and change behaviors based on feedback by manager.
• Routinely shows up to work in a timely fashion prepared to work.

• Two years or more of service in a food driven and high service level establishment preferred.
• Able to speak proficiently about seasonal food ingredients while passionately guiding guests through a menu.
• Able to learn and retain new menu information on a daily basis in order to effectively articulate to guest.
• Able to speak proficiently about overall taste and composition of all spirits, beer and wine.
• Extensive knowledge of wine to include varietals, pairings, regions and language.
• Extensive knowledge of beer to include styles and California microbrews.
• Able to read, write and speak verbally in English. Excellent communication skills and familiarity with the hospitality industry.
• Ability to establish and maintain effective relationships with all department management, staff, personnel and general public.

Reporting Relationship:

This position reports to the Restaurant Manager & Asst. Restaurant Manager

Exemption Status:

Non-Exempt.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Garland is a North Hollywood hotel that offers guests a uniquely authentic LA experience that is comfortable, welcoming, and stimulating in an open environment and retro-cool style to give them a flavor of the care-free, easy-going feeling that has always made LA a special place to be.

The Garland team is about working together, having fun and being happy, with genuine hospitality, and celebrating each of our unique differences. We offer rewarding benefits in the form of Medical, Dental, Vision, Life Insurance, Flexible Spending Account, and 401K for eligible associates. But that's not all...here at The Garland we believe in celebrating our Associates with a wide variety of recognition programs and events all year long!

View our CCPA-CPRA notice here: https://www.thegarland.com/pdf/CCPA-CPRA.pdf

For more information visit www.thegarland.com and www.thefrontyardla.com

Location: 4222 Vineland Avenue, Los Angeles, California 91602

Job Type: Part-time

Pay: $20.32 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Employee discount
• Flexible schedule
• Paid sick time
• Paid time off
• Referral program

Shift:

• 4 hour shift
• Day shift
• Evening shift
• Night shift

People with a criminal record are encouraged to apply

Ability to Commute:

• North Hollywood, CA 91602 (Required)

Ability to Relocate:

• North Hollywood, CA 91602: Relocate before starting work (Required)

Work Location: In person