Weekends Only Lobby Bar Pool Host *The Garland

Located in North Hollywood, The Garland Hotel is looking for a Weekends Only Seasonal Lobby Bar & Pool Host to fit within a dynamic group of individuals offering authentic customer service with a menu that is intricate, fun, and detailed.

Position: Lobby Bar & Pool Host/Hostess

Department: The Garland

Division: Food & Beverage

Position Purpose: Managing seating operations of Lobby Bar & Pool to provide ease of flow for service staff and kitchen. Provide positive first and last impression to all guests entering and leaving the Courtyard, Lobby Bar, and Pool areas

Essential Job Functions:

• Provide positive first and last impression of guests when entering and leaving the pool/lobby lounge.
• Manage distribution of seat covers to service staff both fairly and for flow of restaurant to prevent any delayed service by staff.
• Effectively take reservations in person to best suit flow of business for restaurant efficiency.
• Able to correctly discuss, identify, and detail all food and beverage items on the menu.
• Maintains a neat, clean, organized, safe work environment (including Pool, Lobby Bar, and Courtyard areas)
• Manage seating of guests to effectively keep kitchen menu preparation timed correctly.
• Must be proficient in multi tasking.
• Must comply with opening and closing as well as running side work necessities.
• Direct and consistent communication with the culinary, service staff, and management team.
• Listens to and resolves customer complaints regarding service, product and personnel.
• Must effectively process service responsibilities from service staff. Eg. Servers and Bartenders
• Consistently deliver on Standards of Service (e.g. Sequence of Service, proper phone etiquette and verbiage, proper greeting and farewell to guests, etc.)
• Meticulously cleans and organizes host stand
• Perform other duties as assigned.
• Demonstrates ability to learn and change behaviors based on feedback by manager.
• Routinely shows up to work in a timely fashion prepared to work.

Position Requirements:

Able to read, write and speak verbally in English. Excellent communication skills and familiarity with the hospitality industry. Ability to establish and maintain an effective relationship with all department management, staff, personnel and general public.

Education: High school or equivalent

Experience: Prefer One year or more of service assistance in a upscale dining outlet.

Reporting Relationship:

This position reports to the Pool/Lobby Bar Manager

Exemption Status:

Non-Exempt.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Garland hotel is offering guests a uniquely authentic LA experience that is comfortable, welcoming, and stimulating in an open environment and retro-cool style to give them a flavor of the care-free, easy-going feeling that has always made LA a special place to be.

Our Mission is to provide our guests with a uniquely authentic LA experience that is comfortable, welcoming, and stimulating. The Garland team is about working together, having fun and being happy, with genuine hospitality, and celebrating each of our unique differences. We offer rewarding benefits in the form of Medical, Dental, Vision, Life Insurance, Flexible Spending Account, and 401K. But that's not all. . .here at The Garland we believe in celebrating our Associates with a wide variety of recognition programs and fun events all year long! Check us out on Instagram at @garlandcareers

View our CCPA-CPRA notice here: https://www.thegarland.com/pdf/CCPA-CPRA.pdf