What are the responsibilities and job description for the Shelter Support Staff position at The Gathering Inn?
Job description
The Gathering Inn is a versatile agency with multiple sites serving more than 300 individuals who are experiencing homelessness, including men, women, and children, on a daily basis. We have various locations spread across Placer County.
The Gathering Inn, through its comprehensive array of services and collaboration in the community, provides cost-effective and outcome-oriented services for people experiencing homelessness.
Come join a dedicated group of individuals making a real difference!
As a Shelter Support Staff member (Monitor) you will play a vital role in providing support and ensuring a quality service to all guests of the organization in a compassionate and professional manner. Objectives include supportive interaction with guests and co-workers, assessment of guests’ needs, and performance of all work duties as required.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Uphold the Mission, Vision and Values of The Gathering Inn and maintain a guest-first mentality at all times.
- Ensure the smooth operation of the shelter, including intake procedures and maintaining a safe, secure, and clean environment for guests.
- Respond to emergencies, mental health crises, or other critical incidents within the shelter. Coordinate with emergency services and provide immediate support and assistance to ensure the safety and well-being of the guests and co-workers.
- Supervise guest activities and respond to all guest questions and concerns.
- Model positive, professional behavior for guests, including appearance and communication.
- Address any behavioral concerns that create disharmony, are against policy, or pose a safety risk in a calm, non-threatening manner.
- Must employ a range of de-escalation techniques to defuse tense situations, reduce aggression, and prevent escalation of conflicts.
- Maintain accurate and up-to-date records of guest’s interactions, services provided, incidents, and other required documentation in a timely, consistent manner.
- Document and notify management of guest concerns, potential workflow problems and/or any exceptions to policy that can impact program security.
- Work collaboratively with shelter staff, volunteers, and external service providers to ensure effective communication, coordination of services, and a holistic approach to supporting guests.
- Performs facility maintenance and cleaning. (stocking pantry, sanitation, toilets, moving furniture/tents, vehicle checklist, etc.)
- May be required to transport guests and/or belongings in large passenger van.
- Willingness to work outdoors in various weather conditions, including extreme temperatures, rain, or snow.
QUALIFICATIONS/SKILLS:
- High school diploma or equivalent.
- Knowledge of homelessness, poverty, mental health, substance use disorders, and trauma.
- Experience working in shelter or similar environment a plus.
- Basic computer skills for documentation and record-keeping purposes.
- Valid Driver License
- Must be available to work Weekends.
- Must be available to work evening/overnight shifts.
Additional Benefits: 100% Medical, Dental, & Vision Employee Plan Options
Job Type: Full-time
Pay: $21.00 per hour
Benefits:
- 403(b)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- On call
- Overnight shift
- Weekends as needed
Application Question(s):
- Are you looking for Part-time or Full-time?
- Are you available to work weekends?
License/Certification:
- Driver's License (Required)
Shift availability:
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
Salary : $21