Shelter Support Staff

Job description

The Gathering Inn is a versatile agency with multiple sites serving more than 300 unhoused individuals, including men, women, and children, on a daily basis. We have various locations spread across Placer & Sacramento Counties.

The Gathering Inn, through its comprehensive array of services and collaboration in the community, provides cost-effective and outcome-oriented services for people experiencing homelessness.

Come join a dedicated group of individuals making a real difference!

As a Shelter Support Staff member (Monitor) you will play a vital role in providing support and ensuring a quality service to all guests of the organization in a compassionate and professional manner. Objectives include supportive interaction with guests and co-workers, assessment of guests’ needs, and performance of all work duties as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Uphold the Mission, Vision and Values of The Gathering Inn and maintain a guest-first mentality at all times.
• Ensure the smooth operation of the low barrier shelter, including intake procedures, bed assignments, and maintaining a safe, secure, and clean environment for residents.
• Respond to emergencies, mental health crises, or other critical incidents within the shelter. Coordinate with emergency services and provide immediate support and assistance to ensure the safety and well-being of the guests and co-workers.
• Supervise guest activities and respond to all guest questions and concerns.
• Model positive, professional behavior for guests, including appearance and communication.
• Address any behavioral concerns that create disharmony, are against policy, or pose a safety risk in a calm, non-threatening manner.
• Must employ a range of de-escalation techniques to defuse tense situations, reduce aggression, and prevent escalation of conflicts.
• Maintain accurate and up-to-date records of guest’s interactions, services provided, incidents, and other required documentation in a timely, consistent manner.
• Document and notify management of guest concerns, potential workflow problems and/or any exceptions to policy that can impact program security.
• Work collaboratively with shelter staff, volunteers, and external service providers to ensure effective communication, coordination of services, and a holistic approach to supporting guests.
• Performs facility maintenance and cleaning. (stocking pantry, sanitation, toilets, moving furniture/tents, vehicle checklist, etc.)
• May be required to transport guests and/or belongings in large passenger van.
• Willingness to work outdoors in various weather conditions, including extreme temperatures, rain, or snow.

QUALIFICATIONS/SKILLS:

• High school diploma or equivalent.
• Knowledge of homelessness, mental health, substance use disorders, and trauma.
• Basic computer skills for documentation and record-keeping purposes.
• Must be available to work Weekends.
• Must be available to work evening/overnight shifts.

Additional Benefits: 100% Medical, Dental, & Vision Employee Plan Options

Job Types: Full-time, Part-time

Pay: $23.00 per hour

Benefits:

• 403(b)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Night shift
• On call
• Overnight shift
• Weekends as needed

Application Question(s):

• Are you looking for Part-time or Full-time?
• Are you available to work weekends?

Education:

• High school or equivalent (Preferred)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)
• Day Shift (Preferred)

Ability to Relocate:

• Sacramento, CA: Relocate before starting work (Required)

Work Location: In person

Salary : $23