Housing Stabilization Case Manager

Department: Programs and Services

FLSA Exemption Status: Non-exempt, full-time

Location: Denver, CO

Supervisor: Case Management Program Manager

Position Overview:

The general purpose of the Housing Stabilizer Case Manager role is to provide 1:1 housing stabilization support for members who have exited TGP’s Elati Village Micro-Community, a non-congregate shelter specifically serving women individuals. Using the Critical Time Intervention approach, the Housing Stabilizer Case Manager will play an essential role in helping members access necessary support and resources to maintain housing in collaboration with HOST’s Housing Central Command team. This position will require a high level of coordination across multiple teams and programs as well as the ability to travel and transport members using a personal vehicle throughout the city.

You might be a great fit at TGP if you have a passion and commitment for our mission, the services we provide, and for addressing the systemic barriers that our members face through a trauma-informed approach.

Core Accountabilities

• Demonstrate respect, cultural humility, and knowledge of trauma informed care in interactions with TGP members, staff, and collaborative partners.
• Works directly with program participants in the community doing in-home visits, providing trauma-informed and member-directed housing stabilization support using culturally responsive and evidenced-based practices.
• Evaluates progress of program participants and adapts case management plan and/or interventions as needed to increase engagement.
• Provides crisis intervention as needed.
• Collaborates and communicates with the Elati Village team, TGP programs, and external partners to ensure high quality care.
• Supports members in accessing services that aid in recovery from homelessness, substance misuse, mental health issues, and trauma, with the goal of achieving greater stability.
• Receive training for TGP’s member database, ETO, and the Homeless Management Information System (HMIS) and maintain monthly compliance with ETO and HMIS data tracking, assessments, etc. Enroll members into HMIS and ETO and follow data standards including case notes and member documentation.
• Complete training and utilize a Critical Time Intervention approach to case management as described in the HOST Manual.
• Stabilizers will receive and support members referred through Housing Central Command.
• Stabilizers will conduct a Housing Stability Plan assessment with members prior to placement in their permanent housing unit.
• Attend bi-weekly case conference with other Housing Central Command housing providers.
• Submit complex member cases to the Denver complex case review.
• Transport members in personal vehicle as necessary.
• Meet with supervisor once a week to discuss Critical Time Intervention stabilization for each household.
• Collaborate and communicate effectively with landlord partners and Housing Connector.

Compensation and Benefits

• 37.5-hour workweek
• Medical, Dental and Vision Insurance
• Life insurance plans
• 403(b) retirement savings plan
• Financial advising services
• Generous paid time off
• Long- and short-term disability plan
• Robust training and professional development opportunities
• Free breakfast and lunch
• Employee Assistance Program
• Free CorePower Yoga membership

About The Gathering Place

Founded in 1986, The Gathering Place (TGP) supports women, gender-diverse people, and their children in building stable live through home, health, purpose, and community programs. We are driven by our values of community, safety, inclusivity, empowerment, and hope. We envision a Colorado where all marginalized groups experiencing homelessness and instability have pathways to security.

As a trauma-informed, low-barrier organization, we remove unnecessary or harmful requirements that prevent members of the community from accessing our services when they need them most—from essential services like meals, showers, and laundry to long-term support like housing-focused case management and physical, mental, and sexual health care. Members choose which of our services they want to take advantage of, giving them the autonomy they need to rebuild their lives.

Requirements

• Must have skills in crisis management, conflict management, and de-escalation.
• Previous housing navigation experience a plus
• Lived experience of homelessness, housing instability, or poverty a plus
• Strong understanding of trauma-informed care principles and skills
• Ability to listen compassionately and suspend judgment in order to accommodate the needs of individuals and include them in a highly diverse setting
• Ability to multi-task in a unique, fast-paced environment
• Ability to work independently or with a team
• Critical thinking and problem-solving skills
• Current knowledge of, or desire to learn, how to operate a computer and other office machinery, such as a copy machine or printer, and office software, such as Microsoft Outlook, Word, Excel, and other programs.
• Must have the ability to transport members throughout metro Denver using a personal vehicle. Mileage reimbursement provided.
• Commitment to Diversity and Inclusion

Commitment to Equity and Inclusion

The Gathering Place is committed to Accessibility, Belonging, Liberation, and Equity (ABLE) work to advance marginalized communities from oppression, exploitation, and discrimination while uplifting and celebrating them. We are taking collective action towards dismantling systemic structures and empowering underrepresented identities.

TGP is an equal opportunity employer and is committed to a policy of non-discrimination and equal opportunity for all qualified applicants without regard to race, color, gender, national origin, sexual orientation, religion, age, disability, gender variance, gender expression, marital status, citizenship, creed, ethnicity, veteran status, ancestry and any other protected classification. Applicants of any and all backgrounds are encouraged to apply. Individuals with lived experience of homelessness, extreme poverty and/or experience with a behavioral health condition are also strongly encouraged to apply.