ISAP DEPUTY TECHNOLOGY DIRECTOR

Overview

Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants.

Responsibilities

The Regional Technology Director is responsible for the oversight of the technology components of an Intensive Supervision Appearance Program (ISAP) contract with the Department of Homeland Security (DHS) within a specific area of responsibility. Drives business development and ensures efficient and effective delivery of Electronic Monitoring (EM) services in compliance with contractual obligations.

• The Regional Technology Director oversees the roll-out, implementation and operation of the DHS operated Technology-only sites (T-Sites) within the assigned area of responsibility through the ISAP Regional Operations and Program Managers to ensure the efficient and effective delivery of EM services in compliance with contractual obligations.
• Responsible for business development of new T-Site locations and for building caseloads at existing T-Sites.
• Coordinates with ISAP Regional Operations and Program Managers and internal departments to meet the training and support needs of the DHS Offices.
• Coordinates with ISAP management staff and internal departments to develop and maintain EM policies and procedures for ISAP staff.
• Consults routinely with ISAP management and operations staff to identify and report deficiencies and ensure that program requirements are being met.
• Responsible for spares management in supervision offices, as well as billing reporting for DHS operated locations.
• The Regional Technology Director proactively develops and implements strategies to mitigate lost and damaged equipment.
• Serves as a primary point of contact for DHS regarding technology questions and requests. Interacts with DHS staff as necessary to ensure that all support requirements are being met.
• Monitors EM activities to identify and report deficiencies found. Develops plans for corrective action to ensure that all contract requirements are met.
• Responsible for the on-going oversight of monitoring services, including training, equipment delivery and installation.
• Works with DHS personnel and ISAP operational staff to resolve problems. Works with internal departments on corrective actions to remedy presenting issues.
• Performs other duties as assigned.

Qualifications

• Bachelor’s Degree required. Degree in Criminal Justice, Business, Communications or related field preferred.
• At least five years of experience working in corrections/electronic monitoring industries.
• Valid State Driver’s License and the ability to safely operate a motor vehicle required for travel to customer sites.
• US citizenship required.
• Ability to receive client’s approval to work on contract required.
• Must live in the US 3 of the last 5 years (military and study abroad included).
• Solid knowledge of electronic monitoring operations and equipment.
• Knowledge of Company operations.
• Exceptional problem-solving skills.
• Ability to think “out of the box”.
• Excellent work ethic.
• Excellent customer service skills.
• Excellent oral and written communication skills with internal and external contacts at all levels.
• Advanced conflict management skills, including negotiation and problem/issue determination and resolution.
• Ability to manage multiple priorities simultaneously.
• Self-starter with the ability to work independently.
• Ability to work with computers and the necessary software typically used by the department.

Working Conditions: Encountered on a regular basis as part of the work this job performs.

• Typical office environment.
• Extensive travel required.
• Use of standard office equipment such as computer, keyboard, telephone and fax machine.
• Some lifting of up to 25 pounds to set up and demonstrate equipment.