Mini Bar Attendant

JOB SUMMARY: This position is responsible for maintaining high standard presentation in the Mini Bar Department. Associate must be detail oriented and great intrapersonal and guest relation skills.

Physical abilities:

• Standing/Walking: Constantly. Walking every floor and into every room daily to ensure mini bar pars are met and to take counts of product to charge guests accordingly.
• Handling: Frequently. Phone, papers, files, pen, pencils, keyboards, inventory, sharp objects i.e. wine openers and bottle openers, keys and key cards
• Crouching: Frequently. to restock storage room, mini bar cart and guest rooms
• Grasping: Occasionally. Heavy boxes of inventory, opening doors, individual inventory and mini bar cart.
• Talking/Hearing in person: Constantly: guests, associates, and community. Communicating to management of any discrepancies in product, inventory or guest relations during the course of a shift.
• Talking/Hearing on telephone: Constantly. Guests, associates and management.
• Near vision: Frequently. Corrected to 20/40, personal contact, paperwork, monitors, and displays
• Finger dexterity- Frequently. Writing, using the key pads of phones, computer mouse, key cards, keys, ability to stock and restock items in a specific enclosed space such as a mini bar fridge in a guest room.

Working Environment:

• All interior areas of the hotel, guest rooms including the storage room and service elevators.
• Exterior of hotel with exposure to weather conditions.
• Exposure to food items, beverages, on occasion chemicals, loud noises and offensive smells from trash compactor on street level near the employee entrance.

ESSENTIAL DUTIES & Responsibilities:

• Stock and replace missing items, inspect, move and clean the mini-bars in accordance with departmental procedures and policies.
• Complete opening and closing checklists before leaving
• Meet Forbes standard and procedure and pass service audits
• Display working knowledge of all menu items and prices.
• Maintain, organize, and clean assigned storerooms daily.
• Ensure products in Mini-Bar are not expired and take the proper procedure to remove those products as necessary.
• Notify management of expired product to have it replaced.
• Ensure rotation of all Mini-Bar products..
• Properly complete, maintain and track inventory in assigned storerooms.
• Obtain stock from assigned storerooms.
• Maintain and complete assigned floors and rooms requesting Mini-Bar service.
• Maintain the highest level of customer service and display professionalism at all times.
• Communicate effectively with Mini-Bar Vending Supervisor any issues and / or concerns.
• Follows all required safety and standard operating procedures.
• Adheres to all company and regulatory policies. Reports any wrongdoing to management immediately.
• Works weekends and holidays.
• Maintain accurate knowledge of inventories and par on a daily basis.
• Check carts for proper inventory and restock to standard when needed.
• Ensure that mini bar cleanliness and working order adhere to four diamond standards.
• Post charges to account via telephone and through an internet based computer program.
• Replenish consumed items to standard and confirm against par list.
• Ensure that all Do Not Disturbs are checked again before departure; pull the room refill list to show times.
• Ensure that all work orders are completed daily and logged on the daily checklist for follow up.
• Must be knowledgeable of service standards, guest acknowledgement, safety and emergency procedures.
• Any other duties assigned by immediate supervisor
• Pick up trays from guest rooms and hall ways (if needed) and set in proper location.

Qualifications:

• Ability to attend mandatory meetings
• High School Diploma or GED is required.
• Must be able to push 35 lbs., lift 50 lbs. from floor and bend at the knee to check mini bars.
• Occasionally walk up and down stairs throughout the day.
• Must possess a normal range of finger dexterity for use in confined spaces of a mini bar refrigerator, telephones and computer.
• Must be able to write and speak conversational English.
• Must be able to work a varied schedule which includes working weekends and holidays.
• Previous hotel experience preferred.
• TABC certified

Job Type: Part-time

Pay: $11.00 per hour

Shift:

• Day shift

Work Location: In person

Salary : $11