What are the responsibilities and job description for the Customer Service Representative position at The GIANT?
Overview:
The GIANT Company is a leading retailer in the Mid-Atlantic region, committed to making our stores and facilities better every day for our team members, customers, and communities. As a Customer Service Representative, you will play a vital role in helping us achieve this goal.
About the Role:
We are seeking an experienced and customer-focused individual to join our team as a Shopper Fulfillment Associate. In this role, you will be responsible for accurately selecting GIANT Direct orders throughout the store while maintaining all company service policies and established procedures including safety, food safety, and sanitation practices. This position requires excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and provide prompt, courteous customer service. You will also be required to substitute items for customers if requested, assist customers picking up orders at designated parking spots or drive-through, and differentiate various types of produce merchandise.
Key Responsibilities:
Requirements:
To be successful in this role, you will need to have excellent interpersonal, organizational, communication, and customer service skills. You should be able to use computers and other communication systems required to perform job functions and meet the ergonomic and physical requirements of the position. A high school diploma or equivalent is preferred, and prior experience in a retail or customer-facing role is an asset. You must be authorized to work in the U.S. and meet the company performance standards for the job, including regular attendance and the ability to learn and use new equipment and technology.
Estimated Salary: $45,000 - $55,000 per year, depending on location and experience.
The GIANT Company is a leading retailer in the Mid-Atlantic region, committed to making our stores and facilities better every day for our team members, customers, and communities. As a Customer Service Representative, you will play a vital role in helping us achieve this goal.
About the Role:
We are seeking an experienced and customer-focused individual to join our team as a Shopper Fulfillment Associate. In this role, you will be responsible for accurately selecting GIANT Direct orders throughout the store while maintaining all company service policies and established procedures including safety, food safety, and sanitation practices. This position requires excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and provide prompt, courteous customer service. You will also be required to substitute items for customers if requested, assist customers picking up orders at designated parking spots or drive-through, and differentiate various types of produce merchandise.
Key Responsibilities:
- Greet all customers and provide prompt, courteous customer service.
- Accurately match all items from the customer's online shopping list.
- Shop multiple customer orders simultaneously using designated tools and equipment.
- Substitute items for customers if requested.
- Assist customers picking up orders at designated parking spots or drive-through.
- Differentiate various types of produce merchandise, including differences between varieties of similar classes of products (e.g., apples, lettuces, etc.).
- Bag or package merchandise according to established company policies and procedures; label and store packaged items in designated area for customer pick up.
Requirements:
To be successful in this role, you will need to have excellent interpersonal, organizational, communication, and customer service skills. You should be able to use computers and other communication systems required to perform job functions and meet the ergonomic and physical requirements of the position. A high school diploma or equivalent is preferred, and prior experience in a retail or customer-facing role is an asset. You must be authorized to work in the U.S. and meet the company performance standards for the job, including regular attendance and the ability to learn and use new equipment and technology.
Estimated Salary: $45,000 - $55,000 per year, depending on location and experience.
Salary : $45,000 - $55,000
