What are the responsibilities and job description for the Glazier / Carpenter position at The Glass Guru of Grand Rapids?
Job Description
Job Description
Benefits :
Competitive salary
Dental insurance
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
The Glass Guru of Grand Rapids is part of a fast-growing, national network of residential and commercial glass replacement and restoration providers dedicated to meeting the glass needs of our West Michigan community. We take care of our team and our customers with a focus on excellence, innovative solutions and commitment to serve. If you are looking for a place where you can grow, learn new skills and achieve your goals, we invite you to become valued member of our team!
Roles & Responsibilities :
The Glazier / Installer position is the primary product fulfillment position in the company. Glaziers / Installers are charged with delivering the customer experience in the home as part of the final fulfillment (installation) process.
Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s)
Load required job materials to installation vehicle(s), including redundant materials, tools, job folder / paperwork, safety equipment etc.
Communicate to office AND customer if we'll be late for scheduled installation appointment
Upon arrival at the customer's home, confirm the pre-established project plan and goals, and self manage to execute the plan with a focus on excellence and efficiency.
Install all products and services included in the install service order, troubleshoot, and strive to resolve any installation problems that might occur on-site.
If it's not possible to effectively or safely perform a quality service or installation on the date promised, effectively note all issues, and required materials necessary to complete the installation to the customers satisfaction at a later date.
Communicate with relevant team members regarding incomplete work, any new materials that need to be ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly.
Take care of the customer's home / business, ensuring we leave it cleaner than when we found it.
Close out the installation by walking customer through the care and maintenance of products, walk them through warrantee (if applicable) and how to contact us if they ever need service or have additional questions
Qualifications & Educational Requirements :
1 years residential glass installation experience preferred
HS Diploma or equivalent
Valid license to drive, and a clean DMV record
Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50-125 lbs unassisted
Preferred Skills :
Residential glass replacement including single / double pane window glass, shower enclosures, partition walls, mirrors, etc.
Finish and rough carpentry experience
Residential window / door installation including new construction and retrofit
Glass window / door maintenance, weatherization, and repair
Effective troubleshooting skills
Excellent verbal / written communications skills
Capacity to utilize proprietary mobile app for installation service execution
Hardworking, motivated, with excellent organizational and time-management skills
What We Offer :
Competitive hourly pay rate based on experience
Glazing training included as needed
All necessary materials for jobs
Health and dental benefits
Paid sick days
Great company culture
Opportunities for growth and development
Day shift, no Sundays
Local job sites, no overnight travel
Use of company vehicle
Eligibility for company benefits contingent upon completion of initial employee probationary period.
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