What are the responsibilities and job description for the Glass / Glazing Estimator position at The Glass Guru?
We are a well-established and fast growing full-service residential glass company seeking an experienced glazing estimator for an immediate full-time position in an up-beat, supportive and low-stress environment. The desired candidate will possess strong communication skills, a positive attitude and ability to work well with others. Candidates should have a good working knowledge of insulated glass units, replacement windows, shower enclosures, mirrors, and other residential glass applications. Competitive wage based on experience as well as Health Insurance, 401K participation, vacation and sick leave benefits after the first year of employment.
Roles & Responsibilities:
The Estimator position is the primary sales position in the company. Estimators are charged with delivering the customer experience in the home and/or showroom. Duties include, but are not limited to:
- Interact with customers in the home and/or showroom to develop a complete understanding of customer need(s)
- Make proactive suggestions of company products & services that address customer need(s)
- Convey and manage realistic customer expectations
- As appropriate, accurately measure rough openings / space to facilitate accurate pricing and ordering
- Generate legible and accurate shop drawings for quotes/jobs as required
- Develop professional quotation(s) and present to customer(s) in a prompt fashion
- Capture all additional relevant details about the customer and/or job location to facilitate a successful
- Effectively communicate job and customer details to other team members, including front office and Installation to facilitate success.
- Entry of relevant details into company sales software in a timely manner
- Proactively follow up with customers on pending sales quotes
- Proactively communicate with company vendors, including ordering of materials required for sold jobs
- Promptly follow up with customers post-installation to ensure that they are satisfied with the materials, workmanship, and service that the customer received.
- Self-generate leads through effective promotion of company products and services to potential customers through a variety of means including, but not limited to home shows, B2B networking, cold-calling, etc.
Qualifications & Educational Requirements:
- 1 years residential glass experience (glazing, ordering, estimating, and/or office/project management)
- In-home sales experience preferred
- HS Diploma or equivalent
- 2 or 4 year degree preferred
- All candidates must pass initial background check and drug test
