What are the responsibilities and job description for the Front Desk Agent position at The Global Ambassador Hotel | Arizona?
Wh y The Global Ambassador
- Competitive rates
- Benefits available when you work 25 hours per week-including medical, dental, vision and more
- Paid time off
- Be a part of a luxury property recognized for its exceptional service and unique guest experiences.
- Work with a dedicated team committed to redefining hospitality in Phoenix.
- Opportunities for career growth within an expanding, forward-thinking hospitality brand.
Who We Are
Hospitality refined for a global mindset.
The Global Ambassador Hotel is a Michelin Key luxury destination in Phoenix, known for redefining urban hospitality. We offer a unique and sophisticated experience for our guests, combining exquisite service, luxurious amenities, and a vibrant community atmosphere. Our focus is on providing an extraordinary stay that sets new standards for luxury and service.
What You’ll Do
Play a key role in providing excellent customer service to guests
W elcome arriving guests and provide them with assistance throughout their stay
Responsible for the check-in and check-out processes and maintain ing accurate guest information
M onitor occupancy levels and suggest upgrades on an ongoing basis
H ave a friendly personality and be willing to go the extra mile to ensure guest satisfaction
E xcellent communication and interpersonal skills to ensure satisfaction and take corrective action if needed .
Proven ability to manage multiple tasks while maintaining a high level of customer service
Previous experience in a customer service role, preferably in the hospitality industry is an asset
Qualifications
At least 1 year of front desk or guest service experience
Weekend availability
Minimum High school degree or equivalent
Excellent verbal communication and customer service skills
Basic computer literacy and knowledge of hotel software
Ability to work varied shifts including overnights, weekends, and holidays
The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required .
