Assistant Guest Experience Manager

Why The Global Ambassador

·       Competitive rates

·       Benefits available when you work 25 hours per week-including medical, dental, vision and more

·       Paid time off

·       Entrepreneurial spirit, our team is motivated to innovate & push the boundaries of the industry

Who We Are

Hospitality refined for a global mindset.

The Global Ambassador is a new 141-room luxury hotel featuring five unique dining experiences, an exclusive members club, and a bespoke fitness and wellness center. With relaxed and upscale dining options, guests, locals, and members will enjoy unrivaled service and culinary experiences. Join our team in redefining luxury hospitality in a timeless destination.

What You’ll Do:

·       2 years Front Office leadership experience needed

·       Responsible for the Guest Experience, from arrival to departure

·       Emphasis on Front Office operations with a focus on the Front Desk and Bell/Valet

·       Highly organized multitasker who thrives in a fast-paced environment

·       An open, curious mind with a desire to deliver a tailored guest experience. Must have a hospitality mindset, from arrival to departure, front of house and back of house

·       Willingness to learn and accommodate changes in the industry

·       Comfortable with candid & open direction and ability to act upon feedback, while keeping guest and employee experience top of mind

·       Ensure compliance with all state, local and hotel policies and procedures, including guest information, billing, safety and security

·       Staff training, development and scheduling

·       Exceptional communication skills with a keen eye for detail

·       Current knowledge of local area is preferred

·       Assist with group bookings and special arrangement for VIP guests. 

·       Manage reservation procedures, including room allocations and rate management

·       Purchase operating and guest supplies

·       Manage front desk operations, including cash handling, financial transactions, and inventory control

·       Monitor and maintain the cleanliness and organization of the front desk area

·       Resolve guest issues and complaints efficiently and effectively

·       Maintain excellent communication with guests, management, and staff

·       Maintain a positive and professional demeanor

The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.