What are the responsibilities and job description for the Collector position at The Goal Family of Companies?
At Goal Solutions we believe our employees are our greatest asset. We are an employee-focused company, committed to fostering a supportive and inclusive workplace where personal growth, work-life balance, and well-being are prioritized. We believe happy employees lead to happy customers, and we are looking for individuals who share our passion for delivering exceptional service while thriving in a positive environment.
If these values resonate with you, we encourage you to apply for one of our Collector positions in Sioux Falls, SD.
Full Time Shifts: Monday-Friday 10am-7pm*
*This shift qualifies for 10% shift differential on ALL hours!
Collector I Pay Range: $15-$18 up to $400/month bonus
Collector II Pay Range: $18-$20 up to $450/month bonus
Enjoy our perks like:
- Free snacks in the office
- 14 paid holidays every year
- The best work culture you’ve ever known!
Full timers also enjoy:
- 3-week vacation accrual
- Work from home hybrid schedule based on length of service and performance standards.
- 401(k) company match up to 4%
- Medical, dental, and vision coverage
- Annual HSA contribution of $1,650
- Life insurance, disability, and critical illness
- Tuition reimbursement program
- Paid Parental Leave
- $2,000 Vacation Incentive Plan after 3 years $1,000 Sabbatical Day
- Community funds, wellness funds, and more
Job Description:
The Default prevention and Collections Specialist has the privilege of helping develop life-long relationships with borrowers, clients, and team members. Our team supports and champions a culture of innovation, creativity, and resolution to continually enhance our processes, our systems, borrowers’ experience, and the environment for our team members. Each day, our team has the chance to apply their strengths, tap into the strengths of fellow team members, and embody Goal's core values.
This role is mainly responsible for contacting borrowers to collect payment on overdue accounts and guiding them toward repayment options that align with their unique circumstances.
Responsibilities:
- Provide exceptional service to Launch borrowers who have questions or require assistance with their account
- Build relationships working directly with our client’s customers (borrowers) via inbound and outbound phone contact and written correspondence
- Answer inbound calls from past due borrowers to assist them by answering questions, setting up payments, reviewing alternative repayment options with the goal of attempting to cure the account
- Complete outbound calls to support the goal of rectifying delinquency by securing payment to bring account to current
- Confirm and update account information
- Secure a Promise to Pay and track to a ‘closed’ promise (payment received)
- Secure new online enrollment and/or mobile app download
- Secure new ACH (recurring payment) enrollment
- Update accounts into an eligible forbearance when all other options for payment have been exhausted
- Perform skip tracing on borrowers who are difficult to contact or on accounts that do not have correct contact information
- Document all activities transacted with/on Launch borrower’s/accounts using the systems platforms provided by management
- Process servicing transactions including payments, postponements, and other account status changes
- Effectively resolve customer complaints with a sense of urgency by completing the appropriate documentation and reporting
- Engage, interact, and collaborate with Launch’s operations team members throughout the mid to late-stage collections and claim charge-off stages
- Ensure full compliance with consumer lending regulations, established procedures, and policies of Launch
- Represent and communicate the mission and values of Launch Servicing
- Act as a total team player
- Perform ad-hoc assignments, duties and contributing to special projects as assigned
Education & Other Minimum Requirements:
- 1-5 years of experience in a collection and/or customer service role preferred.
- Regular and reliable attendance
- Demonstrated ability to communicate effectively in written, verbal and interpersonal interactions
- Self-motivated with a high level of initiative and accountability able to work in less structured environment
- Demonstrated ability to be flexible and adjust to changing responsibilities on any given day
- Demonstrated ability to manage assigned tasks, prioritize work and meet deadlines
- Strong desire to succeed and possess a positive work attitude
- Comfortable with a dynamic, ever changing work environment
- Willing and able to work a varied schedule with flexible hours
- Proven organization ability and solid attention to detail
- Proficiency in Microsoft Office Software and web-based applications
- Ability to perform the essential functions of the position with or without accommodations
Essential Functions:
- Regular and punctual attendance
- Answering Customer inquiries
- Adherence to Policies and Procedures
- Complaint Resolution that aligns with Goal’s Core Value
- Documentation and Data Entry
Work Environment and Physical Demands:
- Ability to stand / sit for extended hours of time
- Ability to remain at workstation for long periods of time
- Ability to work in an environment with a moderate to loud noise level
- Heavy keyboard/mouse usage required with repetitive movements
Qualities we look for in our candidates:
- An eagerness to learn and grow your skills
- A drive to succeed, a sense of urgency, and a passion for the work
- All-around good team leaders who are approachable and dedicated to helping others succeed
Learn more about our benefits by viewing our 2025 Employee Benefits Brochure.
Goal Solutions, LLC (“Goal” or the “Company”) is an innovative consumer loan servicing and asset management company providing comprehensive and customizable solutions driven by technology, analytics, and industry expertise.
Directly or through its subsidiaries, GSS Data Services, Launch Servicing (“Launch”) and Turnstile Capital Management (“TCM”), Goal provides primary servicing, asset management, collections management, direct collections, administration, and treasury services. Key markets we serve include residential solar, home improvement, student finance, and a growing number of personal loan providers. Currently Goal serves a variety of clients including hedge funds, traditional banks, ABS structures, insurance companies, investment banks, and colleges and universities with over $30B in assets under management.
Goal will continue to grow the business both organically and through acquisitions. Senior Goal leadership has been working together for over fifteen years and we pride ourselves and our work on our mission, values, culture, and service to our community. Our company is headquartered in San Diego, CA and has been named “Best Places to Work” by the San Diego Business Journal since 2015.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Equal Employment Opportunity
It is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Salary : $1,000
