Front Desk Concierge

The Concierge greets residents and guests, answers telephones, responds to routine inquiries, relays calls, and performs a variety of related clerical duties. In between all the daily responsibilities, the Concierge must also answer any resident or guest questions.

In addition, the Concierge is also a critical part of the community’s Sales & Marketing team. Often the very first impression that any visitor has of the community, whether in person or on the telephone.

· Essential Functions

· Greets every individual entering through the front door and announces all prospects to Sales & Marketing representative by Name

· Answers the phone to Legacy Reserve standards (If a team member is unable to take the call. Take a written or email message.)

· Accepts all incoming packages (mail, floral deliveries, etc.) for residents and management. Deliver all packages

· Maintains Sign-In log for all guests/visitors

· Assists Residents with any questions or concerns, or refers them to the appropriate person

· Completes and submits Maintenance Request Work Orders

· May be responsible for making photocopies, sending/receiving faxes, assisting with dry cleaning services, deliveries, etc.

· Maintains the appearance of the common areas by checking for cleanliness, burned out light bulbs, misplaced chairs, etc.

· Maintains appearance of the entryway (both inside and out) and driveway, if applicable

· Community Security

· Never leaves desk unattended If you must leave the desk unattended make sure that you have the cordless phone & walkie-talkie. Notify a manger that you are stepping away.

· Maintains all community keys, if applicable

· Completes all necessary Occurrence Reports and distributes to Managers, if applicable

· Logs all events, problems, concerns on the Shift Log

· Monitors the Daily Resident Safety Check-In System

· Monitors all applicable door and building alarms, fire panel, and cameras (Do not prop the door open)

· Provides property security surveillance on 3rd shift, if applicable

Emergency Response Systems

· Ensures all emergency systems are restored and logged

· Ensures written Medical/Emergency procedures are in place

With my signature below, I acknowledge that I have read and understand the qualifications required, physical demands, working conditions, and essential functions of my position. I also acknowledge that I have had an opportunity to ask questions of my supervisor to clarify the information I received.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person