What are the responsibilities and job description for the Director of Training and Development position at The Good Feet Store Midwest?
About Us:
At Good Feet Midwest, we believe that people are our greatest asset and we're committed to creating an environment where our employees love what they do! We are sales-driven retail business with a best-in-class product proven to provide relief. Our mission is to improve lives two feet at a time and we have fun making a difference!
We are a high-growth franchisee of The Good Feet Store, America’s #1 Arch Support Store. With 34 locations across the Midwest and Southern U.S., we are positioned for continued growth as we plan to double our store count in the next 2-4 years. Our mission is to enhance our communities’ well-being by relieving foot, knee, hip, and back pain through premium Good Feet Arch Supports.
Position Summary:
The Director of Training and Development will lead and enhance our onboarding, training, and development programs for our Sales Consultants and Management. This person will champion our customer experience and ensure expertise in product knowledge as these are critical components to our sales success. This role is pivotal in cultivating an engaged, high-performing team that embraces our mission and delivers excellence. The Director will be responsible for creating engaging content and executing training programs that accelerate our new hire proficiency and provide continued development at every stage of their careers.
Key Responsibilities:
Qualifications:
Compensation and Benefits:
Additional Benefits:
Physical Qualifications:
Are you ready to make a meaningful impact on people's lives? If you are passionate about developing people, enjoy creating impactful training programs, and thrive in a values-driven environment, we invite you to apply and be part of our growth journey at Good Feet Midwest.
At Good Feet Midwest, we believe that people are our greatest asset and we're committed to creating an environment where our employees love what they do! We are sales-driven retail business with a best-in-class product proven to provide relief. Our mission is to improve lives two feet at a time and we have fun making a difference!
We are a high-growth franchisee of The Good Feet Store, America’s #1 Arch Support Store. With 34 locations across the Midwest and Southern U.S., we are positioned for continued growth as we plan to double our store count in the next 2-4 years. Our mission is to enhance our communities’ well-being by relieving foot, knee, hip, and back pain through premium Good Feet Arch Supports.
Position Summary:
The Director of Training and Development will lead and enhance our onboarding, training, and development programs for our Sales Consultants and Management. This person will champion our customer experience and ensure expertise in product knowledge as these are critical components to our sales success. This role is pivotal in cultivating an engaged, high-performing team that embraces our mission and delivers excellence. The Director will be responsible for creating engaging content and executing training programs that accelerate our new hire proficiency and provide continued development at every stage of their careers.
Key Responsibilities:
- New Hire Onboarding: Design and implement onboarding experiences that immerse new hires in our values, mission, and culture, ensuring they start their journey with a sense of belonging and motivation. Organize in-person onboarding sessions in Skokie, IL, for their first week in addition to virtual content to be completed remotely as they transition into market.
- Sales Staff Development: Establish continuous learning initiatives and content development to strengthen sales team skills and support them in achieving their goals. This includes a key focus on consultative sales techniques, in-depth product knowledge training, and enhancing the overall customer experience.
- Leadership & Management Development: Develop and deliver programs that advance leadership skills across all levels of the field organization as we seek to build a bench of talent internally to support our growth. Key areas of focus include leadership competency development, the implementation of a managerial training program, and enhanced financial management.
- Content Creation: Craft and adapt engaging training materials, presentations, and resources for both new hires and current staff seeking to advance their skill set. Content should engage multiple learning styles through utilizing various formats. This would include in-person training, virtually hosted training events, videos, and other interactive modules.
- Learning Management System (LMS) Management: Oversee our LMS, ensuring it is properly leveraged to provide the tools our team needs to find success in their roles. This would include keeping content up to date, ensuring coursework is properly assigned, tracking user completion, and partnering with field leadership to not only generate new content but help gauge the effectiveness of the materials. As a data-driven organization that values education, this is a critical component to our ability to scale our growth.
- HR Development Support: Partner with HR to foster a positive talent development environment and guide performance management, reinforcing growth and skill-building initiatives that set employees on a path to success.
- Travel: Available for up to 33% travel to support training initiatives across our locations.
Qualifications:
- Experience: Proven background in training and developing sales talent, leadership skills, and delivering results. Experience in LMS management is required.
- Tech-Savvy: Proficiency in managing LMS platforms, with an ability to create and manage online training modules for multiple learning styles.
- HR Skills: Sound in teaching performance management skills, handling employee relations, and talent development processes with a strong focus on employee retention and building a strong bench to foster growth.
- Leadership: Excellent people management and motivational skills, with an ability to inspire and develop talent. Showcase our values and lead by example such as be accountable, passionate, and innovative.
- Flexibility: Ability to travel up to 33% of the time to company locations throughout that are currently located Midwest and Southern States but could include additional geographies with our expansion.
Compensation and Benefits:
- Salary: Competitive base salary range of $110K-$150K
- Bonus Structure: Performance-based bonus program with a target bonus of 35% of base salary
Additional Benefits:
- Competitive salary and bonus structure
- Medical, Dental, and Vision insurance after 90 days
- PTO and Holiday pay
- 401K with a competitive match
- Exclusive Member Deals
- Financial Wellness Program
- Pet Insurance
Physical Qualifications:
- Ability to lift up to 50 pounds on a weekly basis.
- Ability to reach overhead into the back of shelving units to maintain inventory.
- Ability to work independently in a store during scheduled shifts.
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Join Our TeamAre you ready to make a meaningful impact on people's lives? If you are passionate about developing people, enjoy creating impactful training programs, and thrive in a values-driven environment, we invite you to apply and be part of our growth journey at Good Feet Midwest.
Salary : $110,000 - $150,000
