What are the responsibilities and job description for the Operations Manager position at The Good Feet Store?
Want to help improve the lives of others two feet at a time?
The Good Feet Store - LRG Investments Group is seeking an Operations Manager to play a critical role in the overall success of operational processes and performance. This role is responsible for building and executing a sustainable operations program. This role will oversee the day-to-day activities of the home office. In addition, this role will act as a driving force to motivate and develop our sales teams, executing and implementing procedures created during the direct partnership with the VP of Sales.
About The Good Feet Store - LRG Investments Group
At LRG Investments Group, franchisee of The Good Feet Store, our mission is to be Premium People, offering Premium Solutions, to help people live a Premium Life. We are a family-owned business that ensures that that is reflected in our overall culture. We want our employees to feel heard, valued, and appreciated on a daily basis.
The Good Feet Store - LRG Investments Group, is spread across 8 different states with more than 20 different stores. In each store we strive to operate by our core values :
A - Ambition
R - Reliability
C - Caring
H - Honesty
The Good Feet Store was founded in 1992 and has become the market-leading manufacturer and retailer of premium, personally fitted arch supports. There are around 250 stores across the U.S. and abroad, all focused on comfort and pain relief of the customer.
What You'll Do
- Lead back-office operations including implementing policies, procedures, controls; overseeing day-to day operations; and ensuring systems / processes are meeting the business needs for the Sales Teams.
- Develop and implement plans to achieve operational, administrative and service expectations.
- Continually investigate, introduce and support continuous improvement efforts. Ensure effective and efficient workflow and communication processes are in place.
- Support business objectives and produce results that are effective, accurate, timely, and on target to meet business and stakeholder needs by developing and implementing strategies to improve and enhance operations.
- Provide project leadership and expertise in developing operational metrics and process management that assist stakeholders in delivering process performance that reflects continuous improvement and includes appropriate controls so improved results can be sustained.
- Prepare regular reports for Leadership and recommend actions to improve sales outcomes.
- Monthly analysis of Follow Up compliance for assigned stores; takes appropriate action with store if they have fallen out of compliance.
- Monthly analysis of operational data and delivery patterns to ensure stores are operating efficiently; provide monthly reports to assigned team members.
- Serve as a resource and provide support to Store team members in the general day-to-day operations.
- Assist the VP of Sales with any projects that arise
What We're Looking For
What's In It For You
The Good Feet Store is always searching for energetic, passionate, customer service and sales driven people to join our fast-growing organization. If you would like to join our team and help others live without pain and discomfort, look through our open positions by using the filters and "find jobs" button above.
Employees at a franchise location are employed by the Franchisee and are not employees of Good Feet Worldwide (the Franchisor). Good Feet Worldwide neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
