Mercantile Clerk

Please read the job description in its entirety. If you are interested in this position, complete an online application. If you are an in-house staff member, please submit a letter of interest, which should include any relevant experience or skills that are applicable to the position you are applying for, to the Human Resource Department.

FT= Full-time (30-40 hours per week)

PT= Part-time (less than 30 hours per week)

Note: There may be times when additional hours or schedule changes are necessary. Department meetings are announced when scheduled, and dates and times may vary. Department meeting attendance is mandatory.

2080 hours worked is equal to one year if you work full time (40 hours per week). Increases after 2080 hours worked occur every 2080 hours worked up to 14560 hours.

The essential duties and responsibilities of this position include, but are not limited to, the following:

General:

• Provide prompt, friendly, courteous and professional customer service.
• Take initiative to help customers with product questions and cultivate working knowledge of product lines.
• Provide assistance with special orders.
• Communicate customer service questions, requests and complaints to Mercantile Manager or Grocery Manager.
• Communicate product requests to Mercantile Manager.

• Maintain a clean and sanitized workspace and keep the department free of congestion.

Cashiering:

• Check out customer purchases quickly and accurately, using correct prices and scanning UPCs.
• Meet and maintain department standards for accuracy including minimizing overages and shortages, collecting correct and full payment from customers and giving back full change.

• Follow proper security procedures when handling cash and during customer interactions.
• Correctly process customer returns and complete documentation.
• Communicate with customers to determine bagging preferences. Bag customer purchases in a neat and organized way following department protocol. Provide carryout assistance as needed, and when possible.
• Follow department protocol for applying coupons, rainchecks, and other discounts.
• Call for back up staff as needed so wait time is minimal for customers at check out.
• Document pricing errors to ensure prompt correction.

Stocking:

• Maintain and stock shelves and displays without overcrowding; face items on shelves.
• Label items accurately with price tags or signs.
• Report price discrepancies to the Mercantile Orderer or Mercantile Manager.
• Report any UPC or product misinformation to Mercantile Orderer or Mercantile Manager.
• Take inventories of department as needed.
• Check for back stock when stocking.
• Communicate with Mercantile Buyer about slow-moving items.

Department Maintenance:

• Keep retail display areas and back stock in clean, orderly condition.
• Remove trash promptly, sweep floor and mop floor.
• Clean up spills as needed.
• Dust and clean products and shelves when stocking.
• Prepare departments for periodic inventory counts.
• Follow safe working practices.

• Alert manager of any equipment break-downs or safety hazards.

Other Responsibilities:

• Alert Manager on Duty (MOD) to potential shoplifters, disorderly customers or other emergencies.

• Answer and route phone calls, take and route messages as needed.
• Attend department and storewide meetings.
• Perform other tasks assigned by department manager or Manager on Duty (MOD).

Qualification Standards

|Position Requirements

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.