Regional Director of Operations-Southeast

The Goodman Group is seeking a REGIONAL DIRECTOR OF OPERATIONS for their SOUTHEAST (FL) region to join their Senior Living & Healthcare Operations Team. The primary purpose and responsibility of the Regional Director of Operations will be leading the Senior Living and Health Care team/s for identified facilities in Florida. This position reports to the VP of Operations- SLHC and the National Director of Operations-Skilled.

The RDO will have responsibility for all aspects of operations, including but not limited to: quality, finance, customer relations, workforce, service and growth. The charge will be to maintain an outstanding reputation and deliver on performance improvement opportunities. Holds a key role in developing leaders to achieve desired results that align with the facility and organizational strategic goals. The RDO will be based within the Florida region, or at a location as determined by VP of Operations-SLHC, that best meets the business needs. The RDO will be required to travel frequently to ensure best practices are maintained as well as keeping a pulse on the local markets for any potential growth opportunities.

The Goodman Group is a privately held company located in Chaska, MN, which manages senior living and health care communities, residential communities, and commercial properties located throughout the United States, which provide homes and services for more than 10,000 residents and employment for over 4,000 individuals.

The Goodman Group has been consistently voted the Top Work Places every year since 2018, along with receiving the Customer & Employee Approved award from NRC Health, which recognizes senior-care organizations across the country for creating an outstanding care experience for their residents & for engaging & inspiring their employees.

The Goodman Group offers a competitive salary, generous PTO, 401K with employer match, full health benefits, long- & short-term disability, life insurance, pet insurance, employee recognition & engagement programs, along with so much more!

Essential Job Functions, Duties, and Responsibilities

• Ensure that outstanding standards for quality care are adhered to, participate and lead teams in maintaining and sustaining regulatory compliance standards.
• Skilled Nursing and Assisted Living communities are to use company best practices and standards of practice, the foundation for which is defined by our Platinum Service® program.
• Work effectively with team members in Sales, Health Services, Culinary, Life Enrichment, Purchasing, Contracting, Legal, JBG Design, and Business Office to advance each community to its highest level of success.
• Maintain physical plant at high standards typical of The Goodman Group communities.
• Establish and maintain proactive community partnerships for the purpose of:
• Maintaining census standards at mature properties and ensure aggressive census fill up in new properties.
• Promoting The Goodman Group mission and Platinum Service® within the properties as well as within the community at large.
• Maintain or regain as appropriate, “facility of choice” reputation in local markets.
• Build high performance teams and plan for their professional development, resulting in staff retention and preferred employer status.
• Actively participate in industry groups/associations and lobby appropriate officials at both local and state levels. Be an industry leader in the Region and position The Goodman Group at the forefront of the industry for the Region.
• Keep current with local and national business trends and seek out business growth opportunities.
• Ensure that all activities and operations are carried out in compliance with local, state and federal regulations and laws governing business operations.
• Lead or assist on special assignments to include program and quality improvement initiatives.

Communities

Reporting to the Regional Director of Operations, Southeast Region, will be eight Executive Directors for the following communities:

Assisted Living Facility (“ALF”)/Independent Living (“IL”)

• Terracina Grand (total capacity of 200), Naples, FL
• Villa at Terracina Grand (total capacity of 60 – memory only), Naples, FL
• The Residence at Timber Pines (total capacity of 255), Spring Hill, FL
• Cypress Palms plus Learning Center (total capacity of 150), Largo, FL
• Regal Palms (total capacity of 225), Largo, FL
• Royal Palms (181 units), Largo, FL

Skilled Nursing Facility (“SNF”)

• Westchester Gardens Rehabilitation Care Center (120 beds), Clearwater, FL
• Sabal Palms Home Health Care Center (244 beds), Largo, FL
• Gardens at Terracina (30 TCU beds), Naples Florida

Qualifications

Must possess the ability to make independent decisions, follow instructions, and accept constructive criticism. Must be able to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public. Must be able to speak, write and understand English in a manner that is sufficient for effective communication with supervisors, employees, residents, and families.

Education and Experience

• Bachelor’s degree with a minimum 5 years managing multiple skilled nursing and senior housing communities; Master’s degree preferred.
• In-depth knowledge of the SNF and ALF business is required, with active SNF Administrator’s license.
• Strong leadership qualities including but not limited to:
• Ability to effectively lead and coach Leaders and staff to foster a team-oriented environment. Willingness to provide hands-on input.
• Ability to mentor and retain quality leaders and staff.
• Well-developed oral and written communication skills and an open personal style. Ability to articulate and persuade.
• Personal qualities of honesty, integrity and high ethical standards.
• Creative and innovative problem solving skills.
• Entrepreneurial style of management.
• Ability to travel up to 50%.
• This role requires the Regional Director of Operations to be based on the west coast of Florida, preferrably in the Tampa/Largo/Clearwater metro area.

Platinum Service®

Platinum Service® is characterized by a high level of responsiveness delivered in a flawless, timely and caring way. Employees commit to providing courteous, responsive, and quality service to our residents by following the principles of our Platinum Service® program.