What are the responsibilities and job description for the Front Desk Associate (Seasonal - Pool) position at the Gordon JCC?
FRONT DESK ASSOCIATE JOB DESCRIPTION
TITLE: Front Desk Associate
SUPERVISOR: Asst. Aquatics Director; Aquatics Director; Pool Manager
DEPARTMENT: Aquatics
CLASSIFICATION: Part-Time; Seasonal;10-30 hours
The primary purpose of employees in this class is to be responsible for ensuring customers receive the best service possible from the facility. They will be responsible for greeting and welcoming members, answering questions, processing transactions, and ensuring pool policies and procedures are followed. This job requires flexibility, dependability, ability to multi-task, and attention to detail. This job runs from the weekend prior to Memorial Day to the week after Labor Day.
· 15 years of age or older.
· Must be available to work nights, weekends, and some holidays.
· Customer Service skills desired.
· Proficient computer skills or willingness to learn.
· Experience with Square processing or willingness to learn.
· Ability to lift up to 25 pounds.
· Excellent Customer Service skills
· Greet all individuals coming in to the outdoor pool at the Gordon JCC and provide the information and/or services requested in a positive manner.
· Request and scan barcodes to ensure members are in good standing. Follow procedures for members who do not have proper ID.
· Answer Incoming calls and route calls using proper phone etiquette.
· Process financial transactions.
· Follow established procedures in the even of an emergency to assist in speaking with security and EMS to aid the Lifeguards.
· Communicates with leadership effectively and in a timely manner.
· Uses excellent customer service skills in order to build a rapport with members, guests, and staff.
· Must be reliable and dependable in regards to attendance.
· Must respect and maintain confidentiality of members and guests.
If you are passionate about providing exceptional guest experiences in a vibrant community setting, we invite you to apply today to join our team at the Gordon JCC.
Job Type: Part-time
Pay: $13.00 per hour
Expected hours: 10 – 30 per week
Schedule:
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Morning shift
- Weekends as needed
Work Location: In person
Salary : $13
