National Sales Support Specialist

Description

What’s in it for you?

Gorilla Glue has been recognized as a top place to work for 14 years in a row, thanks to our commitment to creating a supportive and engaged workplace culture. We offer competitive compensation packages, comprehensive healthcare benefits, and other perks and incentives to ensure our employees feel valued and supported.

Joining the Gorilla Glue family means being part of a team passionate about building strong brands and promoting a culture of excellence. As an employee, you'll be able to help create high-quality products and build brands that people love. Join us in an inspiring workplace where you can belong, grow, and make a difference.

Summary Description:

The National Sales Support Specialist provides excellent customer care to the company’s most strategic customers in a timely manner with an emphasis on providing accurate information, effective communication, and issue resolution. Working cross-functionally, the National Sales Support Specialist helps implement retailer initiatives and drives operational optimization through partnering closely with National Account Managers and Analysts. This position is also responsible for the timely submission of customer orders and managing customer expectations.

Core Competencies:

• Communication
• Customer Focus
• Detail Orientation
• Flexibility
• Cross-functional collaboration
• Listening Skills
• Organization
• Planning
• Problem Solving
• Strategic understanding of business goals
  
  

Primary Duties:

• Acts as primary liaison between National Account Managers, Retailers, and Corporate office.
• Works with Business teams and project managers to execute omni-channel initiatives.
• Proactively and strategically partners with Account Managers and Analysts on upcoming line reviews, new items and initiatives to prepare operational teams for changes.
• Ensures customer communication is effective and timely with an emphasis on providing accurate information, issue resolution, and management of expectations.
• Communicates with customer teams regarding order discrepancies, delays, inventory constraints and works to understand trends and opportunities for improvement.
• Manages approved pricing and promotion strategies for retail partners.
• Owns digital content management for our retail partners, supporting our “digital excellence” initiative.
• Maintains vendor portals.
• Plans trade shows for applicable channels.
• Assists as the liaison to operations for retail partner shipping requirements.
• Maintains work instructions for each account (Playbook).
• Works to investigate fines and chargebacks while also setting improvement opportunities to decrease/eliminate moving forward.
• Provides promotional materials to stores.
• Creates forms to assist store associates in the ordering and quoting of units and as educational tools.
• Leads new projects for Sales Support team as needed.
• Performs other duties as assigned.
  
  

Qualifications

Education/Experience:

Bachelor's degree in business, Marketing, Communications, or related field coupled with relevant internship experience; or 1-2 years Inside Sales, Account Management, or Sales Management experience without degree; and 1–2-years of experience in Sales Support

Specific Skills:

• Proficiency in Microsoft Office Suite software
• Excellent verbal and written communication skills
• Ability to work independently
• Excellent customer focus
• Attention to detail
• Ability to reprioritize in a fast-paced environment with competing customer demands
• Ability up to 10% travel for trade shows
  
  

Physical Demands:

While performing the duties of this job, the employee is frequently required to stoop, reach, bend, stand, walk, lift, pull, push, grasp, talk, hear, see, and lift up to 30 pounds. Specific vision abilities required by this job include close vision such as reading handwritten and or typed material and must have the ability to focus.

Company Values:

Adhere to The Gorilla Glue Company’s core values that ensure everyone works together to exceed expectations.

• Have fun, be passionate and show it!
• Act with integrity and respect in all relationships.
• Communicate openly and appreciate the effort of others.
• Embrace knowledge, growth and change.
• Strive for excellence in what we do every day!