What are the responsibilities and job description for the Customer Quality Manager position at The Graduate Project?
Organisation | Semiconductor, Technology, Manufacturing
Size | Global presence, US HQ
Role | Customer Quality Manager
Focus | Quality leadership, customer satisfaction, compliance
Skills | 8D problem-solving, failure analysis, quality systems, stakeholder management
Location | San Jose, California (on-site)
Offer | Competitive salary benefits
A leading technology company is looking for a Customer Quality Manager to drive quality initiatives, strengthen customer relationships, and ensure industry compliance.
You'll be the key interface between customers and internal teams, leading quality processes, resolving field failures, and implementing continuous improvements.
Your mission :
- Lead & develop a team of quality engineers to uphold product excellence
- Act as the primary contact for customers on quality matters, audits & approvals
- Collaborate with engineering & sales to drive continuous quality improvements
- Investigate failures, implement corrective actions & deliver 8D reports
- Oversee product change notifications to ensure compliance & transparency
- Define & execute strategies for systemic quality improvements
What they’re looking for :
Ideal for someone who thrives in a customer-facing, quality-driven role
Not suited for those without semiconductor or quality management experience